Based on the transcripts in the final case study, you will primarily

Building Common Ground
Based on the transcripts in the final case study, you will primarily analyze the transcripts provided to find instances when your coworker employed
communication skills to manage the situation, collect relevant information, and build common ground. Then, you will identify practices through which
your team can rebuild trust in the affected department.
A. Referring to the transcripts provided, assess the utility of the open-ended questions that were used for eliciting useful information. Support your
assessment with specific examples.
B. Identify the points during the transcribed conversations in which the interviewer verbally summarized key ideas, describing the importance of
each occurrence to the communications in the interviews.
C. Determine how the impact of the former employee’s actions was at odds with his intent. Support your determination with specific examples
based on the transcripts provided.
D. Identify practices by which the affected department can rebuild trust. Support your identification with accepted conflict resolution practices.