ASHWORTH R04 ONLINE EXAM 3

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ASHWORTH R04 ONLINE EXAM 3

Question # 00101133 Posted By: paul911 Updated on: 09/06/2015 10:53 AM Due on: 09/07/2015

Subject Business Topic General Business Tutorials:

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Question 1 of 20

5.0/ 5.0 Points

A major purpose of feedback in interpersonal communication is to __________.

A. know whether a message has been received and understood
B. prevent noise from taking place
C. make the sender appear more impressive
D. size up the climate for communication

Question 2 of 20

5.0/ 5.0 Points

To get a quick read based on nonverbal cues of a person’s happiness, look carefully at his or her __________.

A. hand gestures
B. communication setting
C. face
D. physical distance from you

Question 3 of 20

5.0/ 5.0 Points

A major negative about wearing a cell phone earpiece while interacting with a coworker is that it suggests that you __________.

A. may be spying on other conversations
B. are bored with your job
C. do not intend to remain fully engaged in your conversation
D. are probably listening to music

Question 4 of 20

5.0/ 5.0 Points

Multitasking in the presence of another person or persons can result in a positive display of interpersonal skills when the __________.

A. parties are of equal rank in the organization
B. parties are of unequal rank in the organization
C. parties are working close to each other physically
D. purpose of the multitasking is to engage in joint problem solving

Question 5 of 20

5.0/ 5.0 Points

From an interpersonal-skill standpoint, select a ringtone that might be heard in the office that __________.

A. is close to a conventional ringtone
B. is quite loud so as to bring attention to yourself
C. plays out a familiar melody
D. sounds like an alarm to show your importance

Question 6 of 20

5.0/ 5.0 Points

The concept of an “electronic pet” refers to the idea that __________.

A. many people pay their cell phone bills in preference to buying pet food
B. many people now give pet names to their cell phones
C. many people equip their cell phones with animal-sounding ringtones
D. many people have a physical attachment to their cell phones

Question 7 of 20

5.0/ 5.0 Points

Your manager discusses your job performance with you. She says, "Could you summarize for me what I've told you?" Your manager is attempting to overcome communication barriers by the method of __________.

A. asking for feedback
B. appealing to human motivation
C. being a positive person
D. using multiple channels

Question 8 of 20

5.0/ 5.0 Points

Supervisor Barney often consults his BlackBerry while coaching people in his department. Most employees are likely to think that Barney __________.

A. cares about them enough to electronically record their conversation
B. is on the fast track to the executive suite
C. dislikes being a supervisor
D. does not think they are very important

Question 9 of 20

5.0/ 5.0 Points

To be an effective listener, a person should __________.

A. avoid the insult of paraphrasing the sender’s message
B. help the sender finish his or her message
C. use certain words to shut down discussion
D. accept the sender’s figure of speech

Question 10 of 20

5.0/ 5.0 Points

The person who does not listen actively often has to __________.

A. pretend to have been paying attention
B. put effort into paraphrasing what has been said
C. minimize distractions
D. show listening intent through body language

Question 11 of 20

5.0/ 5.0 Points

Which one of the following is not a recommended technique for participating in a webcam interview?

A. Create an uncluttered area around your computer.
B. Place a bright light behind your back.
C. Dress as if you were having an in-person interview.
D. Place your face about six inches from the computer screen.

Question 12 of 20

5.0/ 5.0 Points

A major human relations problem noted with multitasking is that it often __________.

A. creates a strong bond between the receiver and sender of the message
B. creates an ethical problem for the receiver and sender of the message
C. trivializes the person with whom the multitasking person is dealing
D. overinflates the ego of the person with whom the multitasking person is dealing

Question 13 of 20

5.0/ 5.0 Points

A recommendation for improving listening skills is __________.

A. judge delivery, not content
B. restate what you hear
C. let listening come more naturally
D. listen for facts

Question 14 of 20

5.0/ 5.0 Points

Which one of the following is the least likely to contribute to persuasive communication?

A. keeping your pitch about the same at the start and finish of a sentence
B. backing up conclusions with data
C. focusing on the screen rather than the audience during a slide presentation
D. getting a yes response early on

Question 15 of 20

5.0/ 5.0 Points

A major problem with sending instant messages to people is that the message __________.

A. usually only makes sense to tech-savvy workers
B. gives the impression of the sender being disorganized
C. can be quite disruptive to the other person
D. is typically in violation of company policy

Question 16 of 20

5.0/ 5.0 Points

Which one of the following characteristics of a message is the least likely to encounter barriers?

A. factual
B. complex
C. emotionally arousing
D. clashes with the receiver's mental set

Question 17 of 20

5.0/ 5.0 Points

Should you have to take a cell phone call while interacting with a work associate, it is recommended that you __________.

A. take the call on the spot to avoid wasting time
B. move about fifteen feet away to take the call
C. use the speakerphone function so your work associate will understand the importance of the call
D. invite your work associate to speak to the caller

Question 18 of 20

5.0/ 5.0 Points

A point of etiquette to keep in mind when sending e-mail is that __________.

A. rules of etiquette do not apply to e mail
B. the way in which you send a message tells something about you
C. using line justification is a heavy insult
D. salutations such as "Dear __________" are now regarded as poor etiquette

Question 19 of 20

5.0/ 5.0 Points

With respect to taking medical or legal calls in the office on your cell phone, __________.

A. keep your cell phone at hand so you can take the call immediately
B. take the call, but act as if you are angry because your work is interrupted
C. advise work associates in advance that you might be receiving such a call
D. politely tell your work associates to stop talking so you can better hear this important call

Question 20 of 20

5.0/ 5.0 Points

When in a vehicle with a coworker during working hours and you are driving, a positive interpersonal skill would be to __________.

A. avoid using your cell phone for calls or text messaging
B. send the person with you a text message, just for fun
C. make repeated calls, using hands-free equipment
D. use your cell phone only when you have stopped your vehicle for a red light or stop sign

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score 3 · Accepted Answer · 09/06/2015 10:56 AM

Solution: ASHWORTH R04 ONLINE EXAM 3

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