ASHWORTH EN130 ONLINE EXAM 8

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ASHWORTH EN130 ONLINE EXAM 8

Question # 00100893 Posted By: paul911 Updated on: 09/05/2015 04:36 AM Due on: 09/05/2015

Subject English Topic General English Tutorials:

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Question 1 of 20

5.0/ 5.0 Points

The complaint response letter in Figure 5, from Greenleaf Lawn service, would be classified as

A. passive-evasive.
B. cordial-positive.
C. active negative.
D. active-positive.

Question 2 of 20

5.0/ 5.0 Points

In a business letter, reference initials that designate the typist are written

A. two lines down from the signature, flush-left, in lowercase.
B. four lines down from the signature, flush-left, in all caps.
C. two lines down from the signature, flush-right, in lowercase.
D. four lines down from the signature, flush-right, in all caps.

Question 3 of 20

0.0/ 5.0 Points

Which of the following is not an honorific?

A. MS
B. Jr.
C. MD
D. Rev.

Question 4 of 20

5.0/ 5.0 Points

Among general tips for business writing, we’re told that we shouldn’t “patronize.” Which statement best illustrates that term?

A. Johnson distributes information to his employees on a need-to-know basis.
B. Supervisor Lowell asks employees for their input on proposed company projects.
C. Vice President Frasier talks to his subordinates as if they’re ignorant children.
D. H. C. Smith makes it a point never to talk down to his employees.

Question 5 of 20

5.0/ 5.0 Points

For business letters, the most conservative and commonly used font is

A. Helvetica.
B. Times New Roman.
C. Arial.
D. Geneva.

Question 6 of 20

5.0/ 5.0 Points

Regarding memo formatting, all of the following are true except for which one?

A. A memo is usually one page in length.
B. The word “Memorandum” appears at the top of the memo in all caps.
C. Memos are never written on letterhead stationery.
D. Margins are generally one inch all around.

Question 7 of 20

0.0/ 5.0 Points

Which closing is correct and appropriate in a modern-day business letter?

A. Truly yours,
B. Most sincerely,
C. Sincerely yours,
D. Most Sincerely:

Question 8 of 20

5.0/ 5.0 Points

How is a semi-block format different from a modified block format?

A. Body paragraphs are separated by two lines.
B. Paragraphs are indented.
C. The date line is centered, but the signature block is flush-left.
D. The date line is flush-left, but the signature block is centered.

Question 9 of 20

5.0/ 5.0 Points

The word “memorandum” comes from the Latin memorandus, which means

A. to greet.
B. to remember.
C. to record.
D. in regard to.

Question 10 of 20

5.0/ 5.0 Points

All of the following are aspects of e-mail etiquette, except for which one?

A. Use short, direct phrases in place of complete sentences.
B. Tailor your message as seems best for your purpose and audience.
C. In general, open your message with a salutation.
D. If messages are being exchanged in a tight time frame, you can omit a salutation.

Question 11 of 20

5.0/ 5.0 Points

Regarding the date line of a business letter, all the following are correct except for which one?

A. The month is spelled out.
B. The letter date is always centered.
C. The specific date is followed by a comma before the year.
D. The date of the letter should be the date the letter is sent.

Question 12 of 20

0.0/ 5.0 Points

Regarding e-mail messages, which statement is true?

A. If you don’t know a recipient, send only short attached files.
B. Respond to all e-mail business messages within 24 hours.
C. Transmit passwords and usernames only to people you know well.
D. Don’t send attachments to a recipient you don’t know.

Question 13 of 20

5.0/ 5.0 Points

The best choice in writing the salutation to a female recipient is

A. To whom it may concern
B. Dear Miss
C. Dear Ms.
D. Dear Mrs.

Question 14 of 20

5.0/ 5.0 Points

Regarding business letters, which statement is true?

A. Most business letters are written on blank stationery.
B. A business letter written on blank stationery must begin with the sender’s address, followed by the date.
C. When a business letter is written on letterhead stationery, the sender’s organizational position will appear in the signature block.
D. A business letter written on blank stationery must begin with the recipient’s address, followed by the date.

Question 15 of 20

5.0/ 5.0 Points

In a properly formatted memo, the sender should

A. always use a complimentary close.
B. sign the memo in the ordinary manner.
C. not use an opening salutation.
D. normally use a modified block format.

Question 16 of 20

5.0/ 5.0 Points

What is the primary reason you would write “United States” in capital letters at the bottom of a business letter’s inside address?

A. To specify the country of origin in a letter to a foreign country
B. To clarify the source of the sender’s letter when addressing domestic recipients who don’t speak English
C. To indicate the sender’s patriotism regardless of the location of the recipient
D. To indicate to a domestic or foreign recipient that the letter is official and of great importance

Question 17 of 20

5.0/ 5.0 Points

Regarding memoranda, all of the following are true except for which one?

A. They’re often consulted in the writing of reports or proposals.
B. They’re periodically culled to delete redundant information.
C. They constitute a record if internal communication.
D. They serve as a sort of institutional memory.

Question 18 of 20

5.0/ 5.0 Points

Along with an address, a phone number, and an e-mail address, a résumé should include all of the following except for

A. education.
B. family background.
C. experience.
D. computer skills.

Question 19 of 20

5.0/ 5.0 Points

An RFP is a

A. promotional letter.
B. response to a complaint letter.
C. cover letter.
D. request for information.

Question 20 of 20

0.0/ 5.0 Points

Every so often, Corey Schell, CEO of Schell Enterprises, sends out letters of appreciation to suppliers who have a long history with his company. Which kind of letter will he be sending to his suppliers?

A. Informational
B. Executive
C. Promotional
D. Diplomatic

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score 3 · Accepted Answer · 09/05/2015 04:39 AM

Solution: ASHWORTH EN130 ONLINE EXAM 8

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Solution: ASHWORTH EN130 ONLINE EXAM 8

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