ASHWORTH C15 ONLINE EXAM 1

Question 1 of 20

5.0/ 5.0 Points

Jason's manager believes that he can best motivate Jason by providing an environment where Jason can satisfy his most pressing needs. Which of the following theories reflects the thinking of Jason's manager?

A. McGregor's Theory X

B. Abraham Maslow's hierarchy of needs

C. Deming's TQM

D. Taylor's scientific management

Question 2 of 20

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The three categories of Mintzberg's managerial roles are __________.

A. interpersonal, informational, and decisional

B. planning, organizing, and leading

C. entrepreneur, disturbance handler, and negotiator

D. monitor, disseminator, and spokesperson

Question 3 of 20

5.0/ 5.0 Points

Which of the following is not considered one of the key issues influencing business today?

A. an emphasis on customer service

B. management of change

C. a strong economy

D. the need for higher business ethics

Question 4 of 20

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When managers are measuring performance, comparing it to objectives, implementing necessary changes, and monitoring progress, which function of management are they performing?

A. planning

B. controlling

C. organizing

D. leading

Question 5 of 20

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Which of the following is not an aspect of an organization's culture?

A. visible culture

B. espoused values

C. core values

D. organizational personality

Question 6 of 20

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Operational managers are responsible for __________.

A. overall responsibility of the firm

B. day-to-day supervision

C. producing the firm's product

D. implementing the directives of strategic managers

Question 7 of 20

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The president of Nashville's Centennial Medical Center removed the door to his office and hung it from the lobby ceiling to convey an open-door policy. This is an example of __________.

A. cultural symbols

B. company rituals

C. company ceremonies

D. company stories

Question 8 of 20

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The icons that communicate organizational values are referred to as __________.

A. cultural symbols

B. company rituals

C. company ceremonies

D. company stories

Question 9 of 20

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When people in an organization do not need close supervision or other formal control mechanisms to get them to embrace the culture, it is most likely which type of culture?

A. heterogeneous

B. uniform

C. strong

D. weak

Question 10 of 20

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Culture can be reinforced and maintained by __________.

A. being deliberately imposed by management

B. only conscious processes

C. cultural symbols, but not rituals

D. rituals, but not cultural symbols

Question 11 of 20

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Which of the following is not considered one of the four management functions?

A. planning

B. leading

C. organizing

D. informing

Question 12 of 20

5.0/ 5.0 Points

Which approach to management would suggest that if Marcus has more knowledge of the work process than his manager, then the manager should act more in the role of coach than monitor or supervisor?

A. the administrative perspective

B. the bureaucratic perspective

C. the behavioral perspective

D. the quality perspective

Question 13 of 20

5.0/ 5.0 Points

What is one of the most effective ways to overcome resistance to change?

A. Involve the resisters in the implementation.

B. Educate employees why the change is needed.

C. Make concessions in exchange for the cooperation of resisters.

D. Force resisters by threatening them if they continue to hinder the implementation of a change.

Question 14 of 20

5.0/ 5.0 Points

Which of the following best describes how the company location as a level of culture impacts a company?

A. The Walt Disney Company has a strong culture based on fun and creativity.

B. The Dilbert cartoons depicting the culture based on the culture in high tech companies.

C. Leaders in the highly collectivist culture in Japan encourage employees to collaborate rather than compete.

D. Walmart's focus is on low prices.

Question 15 of 20

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Which activity would reflect a manager engaging in the organizing function?

A. setting future objectives

B. communicating organizational goals

C. collecting quality feedback

D. delegating tasks

Question 16 of 20

0.0/ 5.0 Points

The concern with software piracy in some Asian countries is an example of __________ risk.

A. economic

B. political

C. demographic

D. legal

Question 17 of 20

5.0/ 5.0 Points

With today's more decentralized organizations, which of the following is likely to occur?

A. Employees are less likely to be asked to manage themselves.

B. Employees have less autonomy to set their own objectives.

C. Employees are not encouraged to use their own expertise.

D. Employees are less dependent on supervisors to tell them what to do

Question 18 of 20

5.0/ 5.0 Points

The aspect of corporate culture that can be perceived from the way managers explain and justify their actions and decisions is __________.

A. espoused values

B. visible culture

C. perceived values

D. core values

Question 19 of 20

5.0/ 5.0 Points

Which of the following communicate company values and culture?

A. performance appraisals

B. budgets

C. new plans

D. all of the above

Question 20 of 20

5.0/ 5.0 Points

The law that governs international business and forbids payments by American firms to foreign officials to influence decisions is __________.

A. the Napoleonic Code

B. the U.S. Foreign Corrupt Practices Act of 1977

C. the North American Free Trade Agreement

D. the General Agreement on Tariffs and Trade