Ashord BUS445 final paper

For the Final Paper use the U.S. Postal Service (USPS) as the main organization to critically analyze and provide suggested improvements steps/actions based on what you have learned in this course to help the company achieve performance excellence. Use the Xerox case study that can be found in the textbook as a sample. Also, refer to the Healthcare’s Horizon article found through:http://asq.org/pub/sixsigma/past/vol2_issue2/stahl.pdf

Please create a critical analysis through answering the following:

• The Total Quality Management methodologies or practices that the organization uses or plans to use to align performance excellence with its business objectives,

• Knowledge of Total Quality Management marketing that focuses on meeting customers’ needs and practices to help build a customer-focused culture.

• Evaluate techniques to enhance design of work processes, process control, and process improvement,

Examine tools and techniques that support Six Sigma philosophy, quality in product design, process design, and/or statistical process control (SPC) for monitoring either the company’s service processes. Illustrate by using at least two relevant charts or figures in describing the tools and techniques.

• Submit the assignment as an MS Word document.

• Must be 2,400 – 3,500 words (excluding title page and references page) in length, double-spaced and formatted according. Contextual (Level One) headings must be used to organize your paper and your thoughts. Must include a title page with the following:

Title of paper

Student’s name

Course name and number

Instructor’s name

Date submitted

• Must address the topic of the paper with critical thought.

• Must utilize at least four scholarly and/or peer-reviewed sources.

• Must document all sources in APA style.

Must include a separate reference page, formatted according to APA style.