A neighbor asks Charles how the family is doing

Question 1

A neighbor asks Charles how the family is doing. There have been some family problems. Charles takes offense, thinking that the neighbor is prying into personal business. Charles is engaging in

a.

informational listening.

b.

selective listening.

c.

defensive listening.

d.

preoccupational listening.

e.

relational listening.

1 points

Question 2

When doctors listen with a stethoscope to diagnose heart functioning of chest congestion, they are engaging in which type of listening?

relational listening

a.

informational listening

b.

critical listening

c.

relational listening

d.

listening to discriminate

e.

listening for pleasure

1 points

Question 3

A noisy room is an example of what obstacle to listening?

a.

diversionary distraction

b.

environmental distraction

c.

preoccupational distraction

d.

conversational distraction

e.

message complexity

1 points

Question 4

We spend more time listening than we do talking.

True

False

1 points

Question 5

While listening to her friend Bill, Judy occasionally says, "tell me more" or "that's interesting; go on." These are examples of what type of communication to demonstrate interest and attentiveness?

a.

mindful mnemonics

b.

paraphrasing

c.

monitoring

d.

minimal encouragers

e.

None of these answers are correct.

1 points

Question 6

When we listen to a friend's worries, let a romantic partner tell us about problems, counsel a coworker, or talk with a parent about health concerns, we are engaging in

a.

critical listening.

b.

informational listening.

c.

relational listening.

d.

listening to discriminate.

e.

listening for pleasure.

1 points

Question 7

Deciding to be mindful is the first step in listening and the foundation of all other steps.

True

False

1 points

Question 8

Listening to enrich our lives so that we can enjoy conversations and music while not concentrating on organizing and remembering is what type of listening?

a.

listening for pleasure

b.

listening to discriminate

c.

critical listening

d.

relational listening

e.

informational listening

1 points

Question 9

Elliot is having trouble listening effectively in his political science class. The professor has been presenting information quickly while simultaneously flipping through an abundance of PowerPoint slides containing complex statistical data. Elliot doesn't know where to focus his energies. This is an example of

a.

preoccupation.

b.

message overload.

c.

prejudgment.

d.

message complexity.

e.

lack of mindfulness.

1 points

Question 10

All of the following are part of the listening process EXCEPT

a.

responding.

b.

interpreting.

c.

remembering.

d.

judging.

e.

being mindful.