_____ is understanding yourself, your goals,

1. _____ is understanding yourself, your goals, your strengths and weaknesses, your biases, and your self-management skills. (Points : 5)

Intercultural communication

Intracultural communication

Interpersonal communication

Intrapersonal communication

2. _____ is communicating with business associates, classmates, friends, loved ones, and other people you don’t already know. (Points : 5)

Intercultural communication

Intracultural communication

Interpersonal communication

Intrapersonal communication

3. Which of the following is not an internal factor that affects perception (Points : 5)

heredity

values

attitudes

biases

4. _____ and _____ are mutually reinforcing skills that can serve to deepen and improve personal and professional relationships. (Points : 5)

Competence; integrity

Self-disclosure; trust

Self-description; consistency

Self-awareness; loyalty

5. Valuing diversity is _____ and managing diversity is _____. (Points : 5)

primary; secondary

active; passive

secondary; primary

passive; active

6. Which of the following is not a barrier to accepting diversity? (Points : 5)

egocentrism

ethnocentrism

prejudice

backlash

7. Three elements of nonverbal communication are _____, _____, and _____ (Points : 5)

empathy; apathy; understanding

logistics; feedback; perception

chronemics; proxemics, haptics

concentration; detection; correction

8. Which of the following is not involved in active listening? (Points : 5)

attention

selection

concentration

effort

9. Which of the following is a potential benefit of group negotiation? (Points : 5)

increased profits

bargaining

integrative

distributive

10. A _____ is a collection of people who work together but aren’t necessarily working collectively toward the same goal. (Points : 5)

team

panel

group

quorum

11. Which of the following is not a common type of team within an organization? (Points : 5)

cross-functional

task force

process improvement

improvisational

12. Decision making can lead to which of the following negative outcomes? (Points : 5)

stakeholder stubble

affinitizing

analysis paralysis

multivoting

13. Which of the following is not a problem solving technique? (Points : 5)

round robin

nominal group

Post-it brainstorming

concentration

14. Which of the following methods does not help to increase effective team problem solving in an organization? (Points : 5)

idea growers

creative laughter

innovation chamber

idea killers

15. There are two major types of conflict: _____ and _____. (Points : 5)

positive; negative

insightful; uninformed

passive; aggressive

individual; collaborative

16. The four stages of creative problem solving are _____, _____, _____, and _____. (Points : 5)

preparation; stratification; realization; solidification

preparation; incubation; illumination; verification

gathering; diverging; converging; creating

researching; developing; testing; implementing

17. Which of the following of the following is considered to be the ultimate “win—win” conflict management strategy? (Points : 5)

collaborating

accommodating

cooperating

compromising

18. Which of the following is not a benefit of networking? (Points : 5)

change careers

find a job

develop a résumé

locate providers of goods and services

19. Which of the following statements is false? (Points : 5)

Effective leaders inspire a shared vision.

Effective leaders challenge the process.

Effective leaders encourage the heart.

Effective leaders encourage the head.

20. Which of the following is the coordination of your work and that of other such that organizational objectives can be met? (Points : 5)

teamwork

project management

interdepartmental cooperation

effective time management