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Leadership in customer service:

1100 words not including reference.3 reference

NO PLAGIARISM PLEASE

1.       What changed with David between the two parts of the "Spotlight on Management" case?

 

2.       Regarding "The Real World" practice lesson on page 152, what could Jessica have done differently?  

 

3.       What could Jessica's supervisor have done differently

 

4.     Describe a situation of conflict at your current (or previous) employer.  Using at least three steps from the reading, explain how it could have been resolved more effectively.

ntro to customer service:

1100 words not including reference. 3 reference

NO PLAGIARISM PLEASE

 

1.       How can you create a positive imagine over the telephone?

2.       In what ways can technology play a role in the delivery of effective customer service?

3.       How can a small business benefit from the technology we have today?

4.      How can you build customer trust?  Given an example.

5.       What are some of the key reasons that a customer remains loyal to a product, a service, or an organization?  Give an example of your loyalty to a product, a service, or an organization.