Question 1.1. (TCO 4) Readers most often remember (Points : 5)
the middle of a document.
introductions and conclusions.
Question 2.2. (TCO 1) Parallelism in a list refers to (Points : 5)
using bullets and numbers.
using no more than 10 items in a list.
keeping all points grammatically the same.
keeping all points as short as possible.
Question 3.3. (TCO 1) Most paragraphs in a technical document should have no more than _____ lines of text. (Points : 5)
Question 4.4. (TCO 2) Formal definitions include all of the following except (Points : 5)
the term itself.
a class to which the term belongs.
distinguishing features of the term.
several paragraphs or more.
Question 5.5. (TCO 2) Effective instructions include (Points : 5)
placing only one action in each step.
beginning each step with a noun.
avoiding the use of lists.
Question 6.6. (TCO 3) The three Cs in the 3C strategy for persuasive writing are (Points : 5)
capture, convince, contact.
convince, captivate, control.
consolidate, continue, conclude.
contact, connect, conclude.
Question 7.7. (TCO 3) When writing a bad-news message, it’s best to (Points : 5)
open with the bad news first.
open with a buffer statement.
place the bad news last.
use e-mail when possible.
Question 8.8. (TCO 5) In a presentation, the Preacher’s Maxim refers to (Points : 5)
providing a five-part structure to capture and hold audience attention.
telling the audience what you are going to tell them, then telling them, then telling them what you told them.
opening your speech or presentation with an extended personal story.
None of the above
Question 9.9. (TCO 5) All of the following are ways to help reduce nervousness when giving a presentation, except (Points : 5)
picture yourself giving a great presentation.
practice deep breathing exercises before you speak.
avoid casual banter with the audience before the presentation begins.
have a glass of water nearby.
Question 10.10. (TCO 6) When you paraphrase information you found from an outside source, (Points : 5)
no formal documentation is necessary.
it’s good practice to cite the source in-text but it is not required.
this is considered common knowledge and does not require documentation.
you must provide a citation both in-text and on the reference page.
Question 11.11. (TCO 4) In an informal report, which of the following statements is correct? (Points : 5)
Important details should be included in the abstract.
Costs should be included in the main body of the report.
Appendices are often included.
Illustrations are usually attached rather than included within the report.
Question 12.12. (TCO 6) Which of the following is NOT one of the main principles in organizing formal documents? (Points : 5)
Repeat key points when necessary.
Write different parts for different readers.
Place important information first.
Do not reveal the main point in the introduction.
Question 13.13. (TCO 6) Organizations use analytical reports to (Points : 5)
make informed decisions.
Both A and B are correct
pitch new ideas to clients.
Question 14.14. (TCO 6) Which of the following statements is true regarding proposals? (Points : 5)
Readers of proposals are usually willing to be convinced to take action.
Proposals are always designed to persuade an audience to take action.
Unlike formal reports, proposals are typically not designed to be read by decision makers.
All of the above
Question 15.15. (TCO 6) The three types or sections of information typically found in formal solicited sales proposals are (Points : 5)
technical, management, and cost.
internal, external, and value.
cost, contract, and schedules.
organizational charts, company history, and samples.
Question 1.1. (TCO 7) Which of the following is true about a content chunk on a web page? (Points : 5)
A chunk of text generally averages four to seven lines of text.
The goal of chunking is to write content that is more readable and likely to be read.
An advantage of chunking is that an entire site can be interconnected with links.
All of the above
Question 2.2. (TCO 7) Which of the following is part of the typical website interface? (Points : 5)
All of the above
Question 3.3. (TCO 8) Which if the following is NOT a collaborative method of writing? (Points : 5)
Divide and conquer
Question 4.4. (TCO 8) Which of the following is NOT recommended for a productive meeting? (Points : 5)
Distribute an agenda before the meeting.
Have only one meeting leader.
Strive for consensus.
Limit the use of visuals.
Question 5.5. (TCO 4) Which of the following is an example of sexist language? (Points : 5)
Each student is responsible for his own work.
All employees should submit their preferences for lunch by noon.
Everyone is responsible for his or her own transportation.
They are all examples of sexist language.
Question 6. 6. Global Warming: WRAP Prompt 2013
You are a consultant for Con-Glom Inc., an industrial equipment manufacturing firm. A coalition of concerned scientists and environmental groups has issued a report on global warming, the theory that the recent gradual heating of the earth’s atmosphere is a result of human and industrial activity. The scientists point to several climate change risks: rising ocean levels, erosion of shorelines, disruption of agriculture, and loss of animal habitat. The coalition’s report suggests that Con-Glom and other large corporations are using loopholes to avoid complying with federal emissions standards because they are more concerned with profits and jobs than environmental preservation.
In response to the report and the public outcry it produces, Con-Glom faces a decision about whether or not to install filtering systems at its plants. The filtering systems are expensive to purchase and install (about $75,000 per site), and their use would initially decrease the productivity of Con-Glom's manufacturing plants at a time when the company already faces serious financial problems. Nevertheless, the company is seriously considering installing the filtering systems and publicizing its action as a means of countering the negative publicity generated by the report.
However, the decision is likely to be unpopular among employees and their families. The cost of the filtering systems and the loss of manufacturing output would force Con-Glom to scale back production by 5% and close one of its eleven production facilities. If the filtering systems are installed at ten facilities, the company will be forced to close its oldest and least efficient manufacturing plant, located in Greenwich, Illinois. This action would put 1,400 employees out of work, in an area already suffering from high unemployment. Alternatively, the company could install the filtering systems at only five of its plants. In this case, the Greenwich, Illinois plant would not need to be closed, but production would still need to be scaled back and 700 employees would be laid off.
The company's CEO, William B. Friedman, has asked you to assess the situation facing the company and suggest a solution to the problem. Write a memo to Mr. Friedman in which you discuss your solution. A secondary audience might be the members of his Management Committee.
Elements of a desired response:
A clear, well-organized description of the problem and explanation of your solution
Inclusion of specific supporting details and evidence
Demonstration of a clear purpose and awareness of the audience
Effective development of your ideas
Appropriate style and tone for a business document
Standard written English grammar, spelling, and punctuation
(Points : 50)