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ENGL216 Full Course Latest 2017 March

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Due on: 04/20/2017
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ENGL216 Week 1 Discussion 1 & 2 Latest 2017 March

dq 1

Technical Communication at Work (graded)

As you read Chapter 1, you will learn that communication skills are critical in the workplace and that technical writing is used in virtually every work environment.

For this discussion, locate a technical document from your workplace or from home or the Internet, preferably one that might be found in your career field. Note that Figure 1-1 (page 4) provides a list of technical communication examples.

Using the five goals and features of technical communication listed in the textbook (page 4), describe how the document addresses these characteristics. Then, discuss whether or not you feel the document is successful in its overall goal. Provide examples from the document to illustrate.

If possible, share the document by posting a link or a PDF of the sample used.

dq 2

Audience Culture and Analysis (graded)

As our text states, “one cardinal rule governs all on-the-job writing: Write for your reader, not for yourself” (page 41). This requires a solid audience analysis. As part of this analysis, you must also consider the audience's cultural background, particularly in light of today's global society.

For this discussion

1. discuss some general reader characteristics and methods for analyzing the readers of various technical and workplace documents; and

2. describe additional considerations you need to make when dealing with a global audience or an audience from a culture different than your own. Feel free to choose a specific country or culture to analyze for this part of your response.




ENGL216 Week 2 Discussion 1 & 2 Latest 2017 March

dq 1

Correspondence and Reader Perspective (graded)

Most of us have received a business letter, a memo, or an e-mail before. Although these documents may not seem like traditional forms of technical communication, they actually possess or should possess many of the same qualities as a standard technical document. They should be clear, concise, and written with a specific audience and purpose in mind. For this discussion

1. explain why the ABC format described in the text reading is beneficial for writing all correspondence; and

2. discuss several ways to incorporate the “You” attitude in your writing. Why is this important?



dq 2

Document Design and Organization (graded)

Our text states that document design plays a major role in how readers understand and perceive information. In fact, the way a document is designed or presented creates a subliminal effect, a first impression of sorts, which readers often use to judge the overall value of the document. Sound a little like psychology? Well, it is!

For this discussion, review the elements of document design covered in Chapter 5, and then choose two or three elements—color, consistency, grids, white space, the use of lists, parallelism, fonts, and so on—that you feel are the most important. Explain why you feel these elements are critical for helping create a good first impression.




ENGL216 Week 3 Discussion 1 & 2 Latest 2017 March

dq 1

Processes and Instructions (graded)

As our text indicates, there are several differences between process explanations and instructions. For this discussion

1. describe the differences between the two types of documents;

2. discuss when you would use one or the other; and

3. provide an example of one or both, either by explanation or a sample via a link or attached pdf file.

dq 2

Research and Ethics (graded)

As our text explains, conducting research for workplace situations is a little different than doing research for academic writing (see Figure 9-1). For this discussion, consider the topic you have chosen for your Course Project and

1. describe the topic and explain the different types of sources you plan to review. In addition to literature reviews, are you considering conducting primary research for your project? If so, please describe. If not, describe what type of primary research could be used. Be sure to review the discussion of primary research in the textbook; and

2. discuss any ethical or legal issues you might have to consider. Refer back to Chapter 1 for a review of these topics.




ENGL216 Week 4 Discussion 1 & 2 Latest 2017 March

dq 1

Informal and Formal Reports (graded)

As our text explains, writing reports, especially informal reports, is a very common task in most workplaces today.

For this discussion, compare and contrast the format and uses of formal and informal reports. Describe an example of either a formal or informal report that you have used or perhaps even written in the workplace, or locate a report via an Internet search. Did the document follow the guidelines suggested in the text (Chapters 10 and 11)? Explain how or how not.

dq 2

Proposals and Persuasive Writing (graded)

As stated in the text, “Proposals are crucial to most organizations—indeed, many companies rely on them for their very survival” (p. 399). For this discussion

1. compare and contrast solicited and unsolicited proposals. Which do you think is harder to write? Why?; and

2. given your academic major and/or your chosen career field, describe a situation where you would write an unsolicited proposal to either an internal or external audience. What strategies would you use to gain the reader’s attention? Be sure to consider any legal or ethical issues for this proposal.

3.




ENGL216 Week 5 Discussion 1 & 2 Latest 2017 March

dq 1

Graphics and Illustrations (graded)

Even in technical documents a picture can equal a thousand words.

You can create illustrations, such as graphs, charts, diagrams, schematics, and images using a variety of software applications, such as Microsoft Visio, PowerPoint or Excel, and Adobe PhotoShop or Illustrator. For this discussion

1. using your text (Chapter 13) and documents that you have reviewed or used previously, what suggestions do you have for writers in regard to illustrations; and

2. what types of illustrations or graphics are you planning to use for your Course Project? How do you think they will benefit your readers’ understanding?

Feel free to provide any examples that you may have.

dq 2

Drafting and Elements of Style (graded)

Let's carefully examine the theory and practice of successfully drafting a lengthy document, such as a formal report or proposal.

For this discussion, begin by reviewing the section in Chapter 2: Writing Initial Drafts (page 51). I also recommend exploring the Interactive Parallelism tutorial in the refresher port at THE|HUB.

Based on the reading, the tutorial, and your experience, what are the best next steps after completing a comprehensive outline for a document? How do you get started with a draft? How do you personally overcome the challenges of writer’s block?





ENGL216 Week 6 Discussions Latest 2017 March

Team A

Team A - Enterprise Peer Review (graded, team only)

First, please check the announcement area to find out which team you'll be working with. Then, use the drop-down menu to navigate to your team's Discussion area. In this Discussion area, you will need to do the following.

  • Please post your rough draft as an attachment by Wednesday.
  • Post two peer reviews for two of your teammates by Sunday or no later than the date your professor has announced. Important:Use the peer review form located in Doc Sharing, and post your feedback as an attachment.

For example, If there are five people on your team, there should be five drafts posted by the instructed due date. The first person to post a draft should do a peer review for the second and third people to post their drafts, and so on, with the last person to post looping around to do peer reviews for number one and two.

Meeting the deadlines is important! If, for some reason, a team member is late in posting a draft, you do notneed to wait for him or her before proceeding with the peer-review process. If someone is late posting a draft, he or she should know that the opportunity to participate may be missed. Participating in the peer-review process counts as part of your discussion grade for this week. Discussion grades will be reduced if these deadlines are not met.

Team B

Team B - Voyager Peer Review (graded, team only)

First, please check the announcement area to find out which team you'll be working with. Then, use the drop-down menu to navigate to your team's Discussion area. In this Discussion area, you will need to do the following.

  • Please post your rough draft as an attachment by Wednesday.
  • Post two peer reviews for two of your teammates by Sunday or no later than the date your professor has announced. Important:Use the peer review form located in Doc Sharing, and post your feedback as an attachment.

For example, If there are five people on your team, there should be five drafts posted by the instructed due date. The first person to post a draft should do a peer review for the second and third people to post their drafts, and so on, with the last person to post looping around to do peer reviews for number one and two.

Meeting the deadlines is important! If, for some reason, a team member is late in posting a draft, you do notneed to wait for him or her before proceeding with the peer-review process. If someone is late posting a draft, he or she should know that the opportunity to participate may be missed. Participating in the peer-review process counts as part of your discussion grade for this week. Discussion grades will be reduced if these deadlines are not met.

Team C

Team C - Prometheus Peer Review (graded, team only)

First, please check the announcement area to find out which team you'll be working with. Then, use the drop-down menu to navigate to your team's Discussion area. In this Discussion area, you will need to do the following.

  • Please post your rough draft as an attachment by Wednesday.
  • Post two peer reviews for two of your teammates by Sunday or no later than the date your professor has announced. Important:Use the peer review form located in Doc Sharing, and post your feedback as an attachment.

For example, If there are five people on your team, there should be five drafts posted by the instructed due date. The first person to post a draft should do a peer review for the second and third people to post their drafts, and so on, with the last person to post looping around to do peer reviews for number one and two.

Meeting the deadlines is important! If, for some reason, a team member is late in posting a draft, you do notneed to wait for him or her before proceeding with the peer-review process. If someone is late posting a draft, he or she should know that the opportunity to participate may be missed. Participating in the peer-review process counts as part of your discussion grade for this week. Discussion grades will be reduced if these deadlines are not met.

Team D

Team D - Reliant Peer Review (graded, team only)

First, please check the announcement area to find out which team you'll be working with. Then, use the drop-down menu to navigate to your team's Discussion area. In this Discussion area, you will need to do the following.

  • Please post your rough draft as an attachment by Wednesday.
  • Post two peer reviews for two of your teammates by Sunday or no later than the date your professor has announced. Important:Use the peer review form located in Doc Sharing, and post your feedback as an attachment.

For example, If there are five people on your team, there should be five drafts posted by the instructed due date. The first person to post a draft should do a peer review for the second and third people to post their drafts, and so on, with the last person to post looping around to do peer reviews for number one and two.

Meeting the deadlines is important! If, for some reason, a team member is late in posting a draft, you do notneed to wait for him or her before proceeding with the peer-review process. If someone is late posting a draft, he or she should know that the opportunity to participate may be missed. Participating in the peer-review process counts as part of your discussion grade for this week. Discussion grades will be reduced if these deadlines are not met.






Discussion 1

Writing for the Web (graded)

As we all know, the amount of information on the Internet is growing exponentially. Consequently, the need for creating or converting information into web-friendly formats is growing rapidly, as well. Technical communicators now often write content for websites, update a corporate blog or wiki, or manage a company’s social media presence on the Web.

For this discussion

1. describe the major differences in writing content for the Web versus writing for print; and

2. discuss the importance of web page design and interface. What elements do you feel make a website visually appealing or not?

Feel free to share a website you like or don’t like and explain your reasoning.


Discussion 2

Collaboration (graded)

We often think of writing as a solitary task. However, as our text states, collaboration with coworkers and with subject matter experts (SMEs) actually rank as two of the most important skills for technical writers in the workplace. So, let’s discuss some ways to increase the efficiency and effectiveness of collaborative writing. For this discussion

1. explain the benefits derived from collaborating with others; and

2. discuss some of the common pitfalls when working collaboratively. How might you overcome these challenges? Please share any personal experiences you have had with working in a group or on a team




ENGL216 Week 7 Discussions Latest 2017 March

dq 1

Presentations (graded)

Presentations in the workplace include everything from casual conversations in front of a few colleagues to making sales pitches to customers to giving speeches to large audiences. Further, as more and more organizations conduct business in multiple locations and globally, the use of webinars and other distance presentation tools is growing substantially.

You will be creating a narrated PowerPoint show to present your Course Project. For this discussion

  1. describe how you plan to organize your presentation for both your narration and your PowerPoint show. What information will you include? What will you leave out; and
  2. discuss what you think are the most critical speaker characteristics for either live presentations or for web-based presentations.

dq 2

Revising and Proofreading (graded)

In this exploration of the final two stages of the writing process, we examine the value and mechanics of revising and proofreading our documents. A review of Chapter 2: Revising Drafts (page 52–54) and Chapter 17 on style is a good place to begin. For this discussion

1. contrast the differences between revising and proofreading. Which is harder for you?; and

2. share the strategies you have learned in this class and in other classes that work well in both of these stages.




ENGL216 Week 1 Homework Latest 2017 March

Homework

Complete and submit Assignment #9 on page 656: Editing Sample Memo. The assignment must be completed individually. In addition to the guidelines covered in Chapter 17, consider the information addressed in Chapters 1 and 2 on formatting elements to complete your revision. Please review the Grading Rubric in Doc Sharing.

Submit your assignment to the Dropbox, located at the top of this page. For instructions on how to use the Dropbox, read these step-by-step instructions.


ENGL216 Week 2 Homework Latest 2017 March

Complete and submit Assignment #7, page 178: Explanation of Project Delay. Refer to the format and sample in the chapter for style and content guidelines.


ENGL216 Week 3 Homework Latest 2017 March

Homework

Submit Assignment #9 on page 238: Writing Simple Instructions. Use the ABC format described in the text to complete this assignment. This should be written in correct memo format and there must be at least 12 steps involved. Use Model 8-2 on page 241 as an example.


ENGL216 Week 4 Homework Latest 2017 March

Homework

Complete and submit Assignment #6 on page 328: M-Global Context: Memo Report. Refer to Model 10-1 on page 330 and Model 11-5 on page 384 for examples.




ENGL216 All Course Projects Latest 2017 March

Guidelines

Beginning in Week 2, you will work through the weekly research stages and writing process toward the creation of an 8- to 10-page Formal Recommendation Report or Proposal completed in Word and accompanying PowerPoint show, either narrated or for use during an onsite presentation of your final report.

Topic:Topic suggestions are provided in Doc Sharing; however, if there is a topic you’d like to use that is not on the list, please contact your instructor for approval. Please note that the topic must be appropriate for either a recommendation or proposal report. Review Chapters 11 and 12 in the text for a description of these reports.

Audience:The audience for this report is an industry decision maker, such as your supervisor or CEO, or a public policymaker, such as a politician or bureaucrat, who could act upon your recommendations or proposal. You will identify this decision maker in the Course Project topic proposal that you will submit in Week 2.

Research:Six academic and/or professional research sources are required. Your research must consist of a variety of electronic sources (websites, databases, media) and traditional sources (books, journals, magazines). All sources must be cited using the American Psychological Association (APA) documentation system.

Final Report/Proposal Details

As noted above, the final product will consist of an 8- to 10-page report or proposal on a technical or business topic from the approved list in Doc Sharing or your own topic with approval from your instructor. The final document includes the following.

  • Title page(one page)
  • Cover letter(one page, one or two paragraphs, single spaced)
  • Table of contentsincluding list of illustrations (one page)
  • Executive summary(one page, two or three paragraphs, single spaced)
  • Body of report or proposalusing the following required sections.
    • Introduction
    • Discussion sections
    • Conclusions and Recommendations
  • Six research sourcesprovided on APA formatted References page (one page). All references included on the Reference page must be cited in-text.
  • Technical Illustration or visualsuch as a chart, graph, or image that you have created or have located via academic research. This should be incorporate within the main body of the report and be mentioned in-text.
  • Formatting Elements(discussed in Chapter 5 in the textbook).
    • Single spacing (or 1.15), double spacing between sections and/or paragraphs
    • 12-point font size for main body of writing
    • Arial, Calibri, Cambria, or Times New Roman font type
    • Use of headings and subheadings when appropriate
    • Paragraph length of approximately five to seven sentences
    • Standard 1” margins
    • Ragged right justification

Note:Sample formal reports are found in the textbook on pages 334, 388, and 431. There are some formatting and heading variations depending on the type of report but all include the required sections.

Multimedia PowerPoint Presentation Details

You will present your report in a multimedia technical briefing in Week 7 using a narrated PowerPoint slide show. The instructions for creating this project can be found in Doc Sharing. The file is labeledCreating Audio Recording in Powerpoint.docx. Details include

  • eight to 10 slides, including
    • introduction slide with the report title and your name;
    • two to three slides per each main point of report;
    • a memorable conclusion slide;
    • use of full sentence, meaningful headings, and short words or phrases within the body of the slides;
    • a minimum of two meaningful visuals;
    • use of a business-appropriate design template; and
    • 5–7 minutes of narration.

.readspeaker.com/cgi-bin/rsent?customerid=6598&lang=en_us&readid=container&url=" title="Listen to this page using readspeaker">Listen

Milestones

Please see the chart below for the topics, deadlines, and deliverables. Under the chart, you will see details for each week's assignments.

As you will see, there is much work to be done. We will, however, be walking through each stage together. Keep up each week, and you will have no problems succeeding. You will definitely want to feature your formal report in your professional portfolio to show to employers.

Lastly, don't forget about your other assignments unrelated to this Course Project.

NOTE: Because the course requires other assignments, working ahead on your Course Project is an excellent idea. Doing so will free you up when there are longer weekly assignments.

Week

TCOs

Topics

Deliverables

1

1, 4

Final formal report begins in Week 2

None

2

1, 3

Topic proposal including audience, purpose, and tentative thesis.

Submit the following to the Dropbox by 11:59 p.m. (MT) Sunday:

  • Topic Proposal

3

2, 6

Annotated references page with six credible sources in APA format.

Submit the following to the Dropbox by 11:59 p.m. (MT) Sunday:

  • Annotated references
  • Minimum of six sources written in APA format

4

4, 6

Outline, in-text citations, References page

Submit the following to the Dropbox by 11:59 p.m. (MT) Sunday:

  • Outline using required outline template found in Doc Sharing

5

1, 6

Formal report first draft (includes technical illustration, in-text citations, and a References page), originality report.

Submit the following to the Dropbox by 11:59 p.m. (MT) Sunday:

  • First draft of final formal report including technical illustration, in-text references, and a References page

6

7, 8

Cover letter and executive summary, peer reviews

Submit the following to the Dropbox by 11:59 p.m. (MT) Sunday:

  • Cover letter and executive summary (it should also be included in your final report)

Submit the first draft of your formal report to the Peer Review discussion topic for peer review by 11:59 p.m. (MT) Wednesday. Your grade for your peer review is given in your discussion grade this week. Submit the two peer reviews you did for your classmates to the Peer Review discussion topic by 11:59 p.m. (MT) Sunday.

7

5,6

Final formal report, multimedia technical briefing

Submit the following to the Dropbox by 11:59 p.m. (MT) Sunday:

  • Formal report
  • Presentation

8

All

Final Exam

No Course Project items due

Weekly Course Project Deliverables

Week 2: Course Project Launch and Topic Proposal

This week, you will choose a technological or business topic that you would like to investigate for your Course Project. It could be related to your current job, future career, or your Senior Project. However, the topic must be one that fits the parameters of a recommendation report or proposal and addresses a business audience, such as a company executive or decision maker. Make sure to select a topic that will interest you throughout the course. Topic suggestions are located in Doc Sharing. If there is a topic you’d like to use that is not on the list, please contact your instructor for approval.

Unless you are using a real-world issue from your own workplace to develop for this project, you will need to create a few details to help frame the direction for your project. To this end, your topic proposal should include the following.

Title: What is your preliminary title for the report?

Audience: Who will be reading your report or proposal? Is this solicited or unsolicited? In other words, have you been asked to investigate this topic or are you making a suggestion to someone who has not directly asked for it? Are there secondary audiences for the report?

Purpose: What is the overall goal of the report or proposal? What is your objective?

Thesis statement: State the main points you intend to use to develop your argument. Be sure to include at least three main points. See the thesis writing section in the lecture this week.

Submit your thesis to the Dropbox by 11:59 p.m. Sunday for instructor feedback.

Week 3:Annotated References List

This week, you will create an annotated References page, including six sources for your report. Include a minimum of three traditional sources (books, newspapers, magazines, journals, and databases, such as EBSCOhost). Electronic sources (credible websites, etc.) are acceptable for the remainder. Your Annotated References list should include the following.

Correct APA format:All six references must be listed in correct APA format. Make sure to view the APA Guide for Citing Sources tutorial located at the bottom of the Syllabus. There are also several links to APA citation sites provided in the Course Resources.

Credible sources:All references, whether they are traditional or electronic, should be from credible sources written by identifiable experts or professionals in the field.

Well-written annotations:Three of the six references must be annotated in a meaningful manner. In other words, provide a short (100-word) description of the article and indicate how it applies to your topic. The annotations must be written in your own words. Note that all references included in your final report must be cited in-text within the report.

Submit the preliminary outline with the bibliographic information for the six sources to the Dropbox by 11:59 p.m. Sunday.

Week 4: Outline

This week, you will create an outline of your formal report. You must use theOutline Templatelocated in Doc Sharing for this assignment. Your outline should include the following.

Information for all sections of the report:Be sure to fill in every section of the outline template with the required information.

In-text citations:In-text citation for all sources listed on your References page must be included within the outline indicating how you used each of the sources listed on the References page.

References page:Include the References page you created in Week 3.

Submit the outline to the Dropbox by 11:59 p.m. Sunday.

Week 5:Formal Report First Draft

This week, you will create a rough draft of the formal report that will include all the required sections of the report, along with in-text citations and the References page. Note that the executive summary and cover letter will be written and submitted in Week 6. The report must be organized and formatted correctly using guidelines in Chapter 10 and the sample report beginning on page 334 in the text as a model. To recap, the draft should include

  • a cover or title page;
  • a transmittal letter (not required for draft);
  • a table of contents;
  • a list of illustrations;
  • an executive summary (not required for draft);
  • an introduction;
  • discussion sections;
  • conclusions and recommendations;
  • a references page; and
  • an appendix (optional).

As noted, you are required to create or locate an appropriate technical illustration, such as a chart, graph, diagram, or schematic to help convey a point in the report. You may use a software application, such as Excel or Visio. You could also create an image or photograph using a digital camera or some graphics package.

You must import the illustration into the formal report. It should be labeled correctly with a title and caption. If you did not create the illustration yourself, be sure to include a proper citation for it.

Submit the formal report first draft with the technical illustration included to the Dropbox by 11:59 p.m. Sunday.

Week 6: Cover Letter, Executive Summary, and Peer Review

Executive summary: In Week 6, you will create an executive summary that accurately describes the entire report in a condensed one-page version. See pages 318–320 for a discussion and sample reports for examples.

Cover letter:You will also create your cover letter (or transmittal letter) and add it to your formal report. Information for this part of the project is on pages 314–316 of your text.

Peer review:You should submit the first draft of your report to the Peer Review Discussion Forum by 11:59 p.m. Wednesday for peer review. You will be completing a review of another classmate’s report by 11:59 p.m. Sunday. Your grade for your peer review is given in your discussion grade this week.

NOTE: You must use the Peer Review feedback form in Doc Sharing for this assignment.

Week 7: Final Report and Technical Briefing

Final Report:Your final report is due this week. The final report must follow the formatting elements described above and include the following components.

  • Cover or title page
  • Transmittal letter
  • Table of contents
  • List of illustrations
  • Executive summary
  • Introduction
  • Discussion sections
  • Conclusions and recommendations
  • References page
  • Appendix (optional)

Technical Briefing (narrated PowerPoint):Create a 5–7-minute multimedia technical briefing based on the highlights of your formal report. You will record your presentation using the audio narration function within PowerPoint. You will need a headset microphone. The directions are located in Doc Sharing. The file is labeledCreating Audio Recording in Powerpoint.docx.

You should create eight to 10 highly effective slides. The following details apply.

How many slides?Your PowerPoint slides should align with and support the points of the thesis. A good rule of thumb is approximately two to three slides per main point of your report or proposal. You also need a title slide that appears during your introduction and a slide that appears during the conclusion of your presentation. This adds up to approximately eight to 10 slides.

Slide design:Use a business- or professional-design template with appropriate font styles, sizes, and colors. PowerPoint has choices. Keep fonts consistent and easy to read. Follow the design principles for visual aids found in your text and in the Week 7 Lecture.

Slide content:Write full-sentence headlines that summarize or synthesize the content in the slide body and tell a coherent story from start to finish. Bullet slide copy with words or short phrases; do not put in paragraphs of text.

Visuals within the PowerPoint:You are required to include a minimum of two visuals within your slides. More is better. Clip art (cartoon-type images, etc.) is not acceptable. Good visuals include charts, graphs, tables, diagrams, maps, screenshots, photos, and other images that add meaning and value to the presentation and make the information easier to comprehend for the audience.

Presentation time frame of 5–7 minutes:Remember to preview and review. When we make oral presentations, we always tell the audience where we are taking them, and then end with a summary of where we have been. So, for your presentations, preview your main areas or points in the opening, and then review those same points in your closing to reinforce the messages and signal the ending of the speech.

Submit the final presentation to the Week 7 Dropbox by 11:59 p.m. Sunday.

Submit the final report with cover letter and appendix to the Week 7 Course Project Dropbox by 11:59 p.m. Sunday.





ENGL216 week 7 PowerPoint Presentation

Multimedia PowerPoint Presentation Details

You will present your report in a multimedia technical briefing in Week 7 using a narrated PowerPoint slide show. The instructions for creating this project can be found in Doc Sharing. The file is labeled Creating Audio Recording in Powerpoint.docx. Details include

  • eight to 10 slides, including
    • introduction slide with the report title and your name;
    • two to three slides per each main point of report;
    • a memorable conclusion slide;
    • use of full sentence, meaningful headings, and short words or phrases within the body of the slides;
    • a minimum of two meaningful visuals;
    • use of a business-appropriate design template; and
    • 5–7 minutes of narration.




ENGL216 Final Exam Latest 2017 March

Question 1.1. (TCO 4) Readers most often remember (Points : 5)

the middle of a document.

your recommendations.

the details.

introductions and conclusions.

Question 2.2. (TCO 1) Parallelism in a list refers to (Points : 5)

using bullets and numbers.

using no more than 10 items in a list.

keeping all points grammatically the same.

keeping all points as short as possible.

Question 3.3. (TCO 1) Most paragraphs in a technical document should have no more than _____ lines of text. (Points : 5)

five

10

15

20

Question 4.4. (TCO 2) Formal definitions include all of the following except (Points : 5)

the term itself.

a class to which the term belongs.

distinguishing features of the term.

several paragraphs or more.

Question 5.5. (TCO 2) Effective instructions include (Points : 5)

placing only one action in each step.

beginning each step with a noun.

avoiding the use of lists.

first-person references.

Question 6.6. (TCO 3) The three Cs in the 3C strategy for persuasive writing are (Points : 5)

capture, convince, contact.

convince, captivate, control.

consolidate, continue, conclude.

contact, connect, conclude.

Question 7.7. (TCO 3) When writing a bad-news message, it’s best to (Points : 5)

open with the bad news first.

open with a buffer statement.

place the bad news last.

use e-mail when possible.

Question 8.8. (TCO 5) In a presentation, the Preacher’s Maxim refers to (Points : 5)

providing a five-part structure to capture and hold audience attention.

telling the audience what you are going to tell them, then telling them, then telling them what you told them.

opening your speech or presentation with an extended personal story.

None of the above

Question 9.9. (TCO 5) All of the following are ways to help reduce nervousness when giving a presentation, except (Points : 5)

picture yourself giving a great presentation.

practice deep breathing exercises before you speak.

avoid casual banter with the audience before the presentation begins.

have a glass of water nearby.

Question 10.10. (TCO 6) When you paraphrase information you found from an outside source, (Points : 5)

no formal documentation is necessary.

it’s good practice to cite the source in-text but it is not required.

this is considered common knowledge and does not require documentation.

you must provide a citation both in-text and on the reference page.

Question 11.11. (TCO 4) In an informal report, which of the following statements is correct? (Points : 5)

Important details should be included in the abstract.

Costs should be included in the main body of the report.

Appendices are often included.

Illustrations are usually attached rather than included within the report.

Question 12.12. (TCO 6) Which of the following is NOT one of the main principles in organizing formal documents? (Points : 5)

Repeat key points when necessary.

Write different parts for different readers.

Place important information first.

Do not reveal the main point in the introduction.

Question 13.13. (TCO 6) Organizations use analytical reports to (Points : 5)

understand problems.

make informed decisions.

Both A and B are correct

pitch new ideas to clients.

Question 14.14. (TCO 6) Which of the following statements is true regarding proposals? (Points : 5)

Readers of proposals are usually willing to be convinced to take action.

Proposals are always designed to persuade an audience to take action.

Unlike formal reports, proposals are typically not designed to be read by decision makers.

All of the above

Question 15.15. (TCO 6) The three types or sections of information typically found in formal solicited sales proposals are (Points : 5)

technical, management, and cost.

internal, external, and value.

cost, contract, and schedules.

organizational charts, company history, and samples.

Page 2

Question 1.1. (TCO 7) Which of the following is true about a content chunk on a web page? (Points : 5)

A chunk of text generally averages four to seven lines of text.

The goal of chunking is to write content that is more readable and likely to be read.

An advantage of chunking is that an entire site can be interconnected with links.

All of the above

Question 2.2. (TCO 7) Which of the following is part of the typical website interface? (Points : 5)

Header

Navigation

Contextual clues

All of the above

Question 3.3. (TCO 8) Which if the following is NOT a collaborative method of writing? (Points : 5)

Divide and conquer

Synthesis

Narration

Sequence

Question 4.4. (TCO 8) Which of the following is NOT recommended for a productive meeting? (Points : 5)

Distribute an agenda before the meeting.

Have only one meeting leader.

Strive for consensus.

Limit the use of visuals.

Question 5.5. (TCO 4) Which of the following is an example of sexist language? (Points : 5)

Each student is responsible for his own work.

All employees should submit their preferences for lunch by noon.

Everyone is responsible for his or her own transportation.

They are all examples of sexist language.

Question 6. 6. Global Warming: WRAP Prompt 2013

You are a consultant for Con-Glom Inc., an industrial equipment manufacturing firm. A coalition of concerned scientists and environmental groups has issued a report on global warming, the theory that the recent gradual heating of the earth’s atmosphere is a result of human and industrial activity. The scientists point to several climate change risks: rising ocean levels, erosion of shorelines, disruption of agriculture, and loss of animal habitat. The coalition’s report suggests that Con-Glom and other large corporations are using loopholes to avoid complying with federal emissions standards because they are more concerned with profits and jobs than environmental preservation.

In response to the report and the public outcry it produces, Con-Glom faces a decision about whether or not to install filtering systems at its plants. The filtering systems are expensive to purchase and install (about $75,000 per site), and their use would initially decrease the productivity of Con-Glom's manufacturing plants at a time when the company already faces serious financial problems. Nevertheless, the company is seriously considering installing the filtering systems and publicizing its action as a means of countering the negative publicity generated by the report.

However, the decision is likely to be unpopular among employees and their families. The cost of the filtering systems and the loss of manufacturing output would force Con-Glom to scale back production by 5% and close one of its eleven production facilities. If the filtering systems are installed at ten facilities, the company will be forced to close its oldest and least efficient manufacturing plant, located in Greenwich, Illinois. This action would put 1,400 employees out of work, in an area already suffering from high unemployment. Alternatively, the company could install the filtering systems at only five of its plants. In this case, the Greenwich, Illinois plant would not need to be closed, but production would still need to be scaled back and 700 employees would be laid off.

Directions:

The company's CEO, William B. Friedman, has asked you to assess the situation facing the company and suggest a solution to the problem. Write a memo to Mr. Friedman in which you discuss your solution. A secondary audience might be the members of his Management Committee.

Elements of a desired response:

A clear, well-organized description of the problem and explanation of your solution

Inclusion of specific supporting details and evidence

Demonstration of a clear purpose and awareness of the audience

Effective development of your ideas

Appropriate style and tone for a business document

Standard written English grammar, spelling, and punctuation

(Points : 50)

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    Preview: that xxxxxxxx and xxxxx large corporations xxx using loopholes xx avoid xxxxxxxxx xxxx federal xxxxxxxxx standards because xxxx are more xxxxxxxxx with xxxxxxx xxx jobs xxxx environmental preservation xx response to xxx report xxx xxx public xxxxxx it produces, xxxxxxxx faces a xxxxxxxx about xxxxxxx xx not xx install filtering xxxxxxx at its xxxxxx The xxxxxxxxx xxxxxxx are xxxxxxxxx to purchase xxx install (about xxxxxxx per xxxxxx xxx their xxx would initially xxxxxxxx the productivity xx Con-Glom's xxxxxxxxxxxxx xxxxxx at x time when xxx company already xxxxx serious xxxxxxxxx xxxxxxxx Nevertheless, xxx company is xxxxxxxxx considering installing xxx filtering xxxxxxx xxx publicizing xxx action as x means of xxxxxxxxxx the xxxxxxxx xxxxxxxxx generated xx the report xxxxxxxx the decision xx likely xx xx unpopular xxxxx employees and xxxxx families The xxxx of xxx xxxxxxxxx systems xxx the loss xx manufacturing output xxxxx force xxxxxxxx xx scale xxxx production by xx and close xxx of xxx xxxxxx production xxxxxxxxxx If the xxxxxxxxx systems are xxxxxxxxx at xxx xxxxxxxxxxx the xxxxxxx will be xxxxxx to close xxx oldest xxx xxxxx efficient xxxxxxxxxxxxx plant, located xx Greenwich, Illinois xxxx action xxxxx xxx 1,400 xxxxxxxxx out of xxxxx in an xxxx already xxxxxxxxx xxxx high xxxxxxxxxxxx Alternatively, the xxxxxxx could install xxx filtering xxxxxxx xx only xxxx of its xxxxxx In this xxxxx the xxxxxxxxxx xxxxxxxx plant xxxxx not need xx be closed, xxx production xxxxx xxxxx need xx be scaled xxxx and 700 xxxxxxxxx would xx xxxx off xxxxxxxxxxxxxx company's CEO, xxxxxxx B Friedman, xxx asked xxx xx assess xxx situation facing xxx company and xxxxxxx a xxxxxxxx xx the xxxxxxx Write a xxxx to Mr xxxxxxxx in xxxxx xxx discuss xxxx solution A xxxxxxxxx audience might xx the xxxxxxx xx his xxxxxxxxxx Committee Elements xx a desired xxxxxxxxxx clear, xxxxxxxxxxxxxx xxxxxxxxxxx of xxx problem and xxxxxxxxxxx of your xxxxxxxxxxxxxxxxx of xxxxxxxx xxxxxxxxxx details xxx evidenceDemonstration of x clear purpose xxx awareness xx xxx audience xxxxxxxxx development of xxxx ideasAppropriate style xxx tone xxx.....
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