Question # 00004810 Posted By: smartwriter Updated on: 12/06/2013 04:11 PM Due on: 12/31/2013
Subject Business Topic General Business Tutorials:
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1. Human resource management is
a. supervising, monitoring, controlling, and disciplining employees in order to achieve
organizational goals.
b. the designing of organizational systems to ensure that human talent is used effectively to
accomplish organizational goals.
c. the use and coordination of human capital to ensure the profitability and survival of the
d. the design of the organization and its systems in order to achieve the goals of the
2. HR metrics must be linked to
a. statistical analyses.
b. industry outcomes.
c. business performance.
d. employee satisfaction.
3. All of the following are types of organizational assets EXCEPT
a. social.
b. human.
c. financial.
d. intangible.
4. Which of the following statements is TRUE?
a. Because of the higher quality of Western European education, the return on human capital
for European firms is higher than the return on human capital for U.S. firms.
b. Companies that spend more than 60% of total operating costs on employee costs have
poor returns on investment in their human capital.
c. U.S. firms spend nearly twice as much as European firms on employee salaries and
benefits, but U.S. firms experience higher levels of return on investment for their human
d. Human capital is the collective value of capabilities, knowledge, skills, life experiences
and motivation of an organizational workforce. Being intangible, it is difficult to measure
the effect of human capital on shareholder value.
5. In a university, the assets that allow all the other assets of the school to be used to offer educational
services to its students are the university’s
a. financial endowment and income.
b. physical plant such as libraries, laboratories and technological learning facilities.
c. administrators, professors, and other employees.
d. intangible assets such as its unique operating processes and specialized research
6. The Chief Financial Officer of McGill Tubing wants to learn the contribution of McGill’s workforce
toward creating value for shareholders. An analysis which would provide this information is the
calculation of
a. the human capital revenue stream.
b. marginal revenue generated per employee.
c. return on human capital investment.
d. profit per employee.
7. Through ____ HR management provides the organization with a sufficient supply of qualified
individuals to fill the jobs in the organization.
a. staffing
b. affirmative action
c. talent management
d. performance management
8. Tyrone Toys is intensely focused on reducing labor costs. During the executive committee’s
discussion of closing its unionized plant in Ohio and opening a non-union plant in Mississippi, the
executive vice president of HR suggests that the committee get legal advice in case Tyrone Toys
would be subject to lawsuits by the union. This interaction suggests that
a. HR is not a strategic partner in this firm because the EVP of HR is reacting to another
committee member’s suggestion, not proactively making his own suggestion.
b. HR is not a strategic partner in the firm because any suggestion about closing a plant
should properly come from HR, not another executive.
c. HR is a strategic partner in the firm because in this firm the EVP of HR is allowed to sit in
on important strategic meetings.
d. HR is a strategic partner in the firm because the EVP of HR a permanent member of the
executive committee.
9. Henry, the production manager for a chemical plant, resents what he feels are unwarranted intrusions
into his territory by HR managers. Henry feels that his relationships with his employees are strong and
supportive, and that HR initiatives generally cause unnecessary trouble and complications.
a. Henry is correct, because the HR function is a support and staff function and should not
intrude on day-to-day management functions.
b. HR managers have the sole responsibility for the proper implementation of company
policy regarding employees. Henry is subverting this process.
c. Henry is probably committing major violations of company policy and wants to keep this
secret from HR management.
d. Henry would be surprised to learn that every manager, including him, is an HR manager.
10. When the human resources function creates a unique capability in a firm that creates high value and
differentiates the organization from its competition, human resources is a/an ____ for the firm.
a. tangible asset
b. core competency
c. critical capability
d. capital contributor
11. As the top HR manager of a medium-sized hospitality business in New Orleans that is heavily
dependent on U.S. and international tourism, you are deeply involved in rebuilding the company’s
strength in the Hurricane Katrina recovery. You need to monitor all of the following factors EXCEPT
a. the employee and labor relations factor of whether unions are targeting hospitality workers
for organization.
b. the global factor of the value of the yen and the euro in relation to the dollar.
c. the legal factor of the enforcement of the Foreign Corrupt Practices Act.
d. the environmental factor of the effect of global warming on hurricane patterns.
12. ____ identifies paths and activities for individual employees as they develop within the organization.
a. Staffing
b. HR development
c. Performance management
d. Career planning
13. Talent management includes which of the following activities?
a. job-skill training
b. wage and salary administration
c. diversity assessment and analysis
d. environmental scanning
14. Compensation and benefits managers in almost all organizations face a major and growing concern
regarding the cost of
a. equalization of pay between men and women.
b. incentive pay.
c. benefits.
d. outsourcing.
15. Most new jobs in the U.S. economy are created by
a. small private sector businesses.
b. federal government agencies and the military.
c. large private sector firms in service industries, particularly health care and technology.
d. traditional, large heavy manufacturing companies.
16. The collective value of the capabilities, knowledge, skills, life experiences and motivation of an
organized workforce is called
a. the organization’s talent inventory.
b. total human resources.
c. human capital.
d. the organization’s intellectual assets.
17. Which of the following is NOT a major HR concern of small businesses?
a. potential unionization efforts
b. shortages of qualified workers
c. compliance with government regulations
d. increasing benefits costs
18. The reason that cooperation between operating managers and HR staff is necessary for HR efforts to
succeed is that
a. HR professionals see the “coarse-grained picture” of organizational strategy while
operating managers see the “fine-grained picture” of daily production.
b. HR designs processes that the operating managers must help implement.
c. HR professionals must implement processes that have been designed by top management
and that impact operating managers.
d. HR professionals must react swiftly to initiatives created by operating managers.
19. Matt has recently joined his family’s wholesale landscape nursery business as vice president of
operations. The firm employs 25 full time employees, plus about 20 seasonal employees. In the past,
Matt’s father personally handled all HR issues. Matt plans to bring the company in line with typical
HR staffing levels. Matt will
a. hire a full-time HR manager and a payroll clerk.
b. add a clerical employee to help with HR tasks.
c. outsource the HR function.
d. hire a full-time HR professional.
20. Woodmere Production Company employees over 2,000 hourly workers. The HR department is
debating the introduction of web-based technology to handle employment applications, employee
benefit enrollments and other related functions. The move to this technology will most affect the HR
department’s ____ role.
a. strategic
b. operational
c. administrative
d. employee advocate
21. Charlotte is describing her new HR position to a friend. She says that she handles most of the clerical
duties involved in running the HR department, including such tasks as maintaining employee files and
submitting governmental reports. Charlotte’s job would fall into the ____ HR role.
a. strategic
b. operational and employee advocate
c. administrative
d. secretarial
22. The ____ role of HR management has been declining in emphasis, whereas the ____ has/have been
increasing in importance.
a. strategic, operational and advocate
b. advocate, operational and administrative
c. operational, administrative and advocate
d. administrative, strategic
23. Considering the trends in HR, current HR departments compared to departments of fifteen years ago
a. would tend to have larger staffs.
b. would have more clerks than professional staff.
c. would be less likely to be strategic partners with top management.
d. would be more tightly linked with vendors of HR specialty services.
24. As the vice-president of HR for Woodmere Production, Inc., you are presenting a proposal to
Woodmere’s top management for outsourcing many of your department’s administrative HR functions
to vendors. You argue that HR vendors have greater expertise than your in-house staff and that
outsourcing will allow you to spend more time on the strategic aspects of HR. But, your key selling-point to top management will be
a. the reduction in labor costs in the HR department.
b. the prestige of retaining a world-class vendor.
c. the ability to have closer contact with HR’s clients, the employees
d. improvement in morale of HR staff.
25. Recruiting and selecting employees for current openings are typical ____ HR activities.
a. employee advocacy
b. operational
c. strategic
d. administrative
26. Which of the following HR activities is MOST likely to be outsourced successfully?
a. 401k administration
b. risk management
c. labor negotiations
d. performance management
27. Ensuring fair and equitable treatment for employees regardless of their personal background or
circumstances is associated with the ____ role of HR.
a. strategic
b. operational
c. employee advocate
d. administrative
28. Which of the following would NOT be identified as a typical HR operational activity?
a. government compliance
b. safety programs
c. compensation
d. partnering with top executives
29. The HR management role that is most influential in reducing the number of employee lawsuits against
the company is the ____ role.
a. strategic
b. advocate
c. operational
d. administrative
30. You are the recruiter for an ophthalmologic products company. Your firm needs a scientist with a
highly-specialized background. You have been unable to lure any scientist with the needed
qualifications to your firm, even though you have offered a very high salary. After intensive searching,
you have found a Peruvian scientist with impeccable credentials who is interested in moving back to
the U.S. Which problem are you most likely to encounter?
a. The inability of the scientist to adapt to the U.S. work culture.
b. Tight immigration quotas for high skilled workers.
c. Your current scientific employees fearing that their work will be outsourced overseas.
d. The difficulty in meeting the salary expectations of the Peruvian scientist.
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Tutorials for this Question
  1. Tutorial # 00004606 Posted By: smartwriter Posted on: 12/06/2013 04:12 PM
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    Henry would be surprised to learn that every manager, including ...
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