MGT3301 Exam 2

MGT_3301Exam 2

Question 1

____ change is a change in the organization's product or service outputs.

Answer

		Technology
		Product
		Entrepreneurship
		Creative
		Incremental

Question 2

The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as

Answer

		exploration
		cooperation
		entrepreneurship
		idea incubator
		horizontal linkage

Question 3

Cyrus' Resort has proposed some major structural changes within their organization. Some of the employees fear that they will lose power with the changes. They begin voicing resistance to the changes. What barrier to change are they exhibiting?

Answer

		Disagreements about the benefits
		Self interests
		A lack of understanding and trust
		Uncertainty
		Goals and rewards

The role of the ____ is to prevent people in other roles from adopting a bad idea.

Answer

		critic
		inventor
		sponsor
		ombudsman
		obstructionist

uestion 5

Which of the following is(are) important role(s) to be played during the process of organizational change?

Answer

		The idea champion
		The critic
		The sponsor
		Inventor
		all of these

Question 6

Which of the following is defined by the text as the application of behavioral science knowledge to improve an organization's health and effectiveness through its ability to cope with environmental changes, improve internal relationships, and increase problem-solving capabilities?

Answer

		Conflict management
		Organizational revitalization
		Organizational development
		Organizational linkage
		Horizontal linkage

Question 7

_________ is the lack of information about future events.

Answer

		Uncertainty
		Risk
		Worry
		Stress
		Change resistance

Question 8

Which variation of new venture teams is described as a small separate, informal, highly autonomous, and often selective group that focuses on breakthrough ideas for the business?

Answer

		An idea champion
		A sponsor
		A new-venture team
		A skunkwork
		An inventor

Question 9

You are the production manager for Connor's Construction, Inc. You decide to change the production procedure to increase efficiency. One of your long-time foremen is resisting the change, insisting that the idea won't work. He is exhibiting what obstacle to change?

Answer

		Different assessment and goals
		Uncertainty about the future
		A lack of trust
		All of these
		Uncertainty about the future and a lack of trust only

Question 10

TooEasy, Inc. is changing from a manual ordering system to a computer-based ordering system. As part of the implementation procedures, the company invests in detailed, comprehensive training classes. What approach to change implementation is TooEasy using?

Answer

		Communication and education
		Top management support
		Participation
		Coercion
		Negotiation

Question 11

Which of the following is a characteristic of the large-group intervention model?

Answer

		Results in incremental change
		Learning for the small group
		Addresses the entire system
		Gradual time frame
		Limited distribution

Question 12

According to BusinessWeek and Boston Consulting Group, 72% of top executives reported that ____ is a top priority.

Answer

		planning
		competition
		organization
		cooperation
		innovation

Question 13

All of these are basic assumptions of the political model EXCEPT

Answer

		organizations are made up of groups with diverse interests, goals, and values.
		information is clear and complete.
		managers do not have the time, resources, or mental capacity to identify all dimensions of the problem.
		managers engage in the push and pull of debate to decide goals and discuss alternatives.
		all of these are basic assumptions of the political model.

Question 14

The classical model of decision making is based on ____ assumptions.

Answer

		philosophical
		irrational
		economic
		uncertainty
		technological

Question 15

Which of the following refers to the willingness to undertake risk with the opportunity to increase one's return?

Answer

		Tunnel vision
		Risk propensity
		Risk averse
		Thrill seeking
		Ineffective investment philosophy

Question 16

Programmed decisions are made in response to ____ organizational problems.

Answer

		unusual
		recurring
		significant
		minor
		unique

Question 17

The ____ model closely resembles the real environment in which most managers and decision-makers operate.

Answer

		normative
		administrative
		descriptive
		classical
		political

Question 18

At the start of every shift, Carl, a delivery truck driver, plans out his route based on the addresses that he will be visiting to drop off packages. This can best be described as what kind of decision?

Answer

		Programmed
		Nonprogrammed
		Wicked
		Administrative
		Intuitive

Question 19

The condition under which ambiguity occurs is when:

Answer

		alternatives are difficult to define.
		objectives are well defined.
		information about outcomes is readily available.
		all the alternatives are known.
		decisions are already made.

Question 20

____ is the step in the decision-making process in which managers analyze underlying causal factors associated with the decision situation.

Answer

		Analysis
		Diagnosis
		Recognition
		Judgment
		Identification

Question 21

Which approach defines how a decision-maker should make decisions?

Answer

		normative
		scientific
		descriptive
		reflective
		humanistic

Question 22

____ has the highest possibility of failure.

Answer

		The condition of certainty
		The condition of ambiguity
		The condition of uncertainty
		The condition of risk
		All of these

2 points

Question 23

Which of the following means that a decision has clear-cut goals and that good information is available, but the future outcomes associated with each alternative are subject to chance?

Answer

		Certainty
		Risk
		Uncertainty
		Ambiguity
		Brainstorming

Question 24

Bierderlack has a policy that states that more than three absences in a six-month period shall result in a suspension. Colleen, the manager, has just decided to suspend one of her shift employees for violating this policy. This is an example of

Answer

		a programmed decision.
		a nonprogrammed decision.
		an insignificant decision.
		poor management.
		personal grudge.

Question 25

Juan is a top manager at I.F.L., a matrix organization. He oversees both the product and functional chains of command, and is responsible for maintaining a power balance between the two sides of the matrix. Juan is a(n):

Answer

		Political leader
		Functional leader
		Divisional leader
		Matrix leader
		Top leader

Question 26

Coordination is defined as

Answer

		the ability of the organization to produce timely products.
		the quality of collaboration across departments.
		differentiation.
		the quantity of goods prod

uestion 27

Organizational structure includes which of these?

Answer

		The set of formal tasks assigned to individuals
		The set of formal tasks assigned to departments
		The design of systems to ensure effective coordination of employees across departments
		Formal reporting relationships
		All of these are part of organizational structure.

2 points

2 points

Question 28

Kent works at the Tick Tock, Inc. He has two bosses, one a functional manager and the other a divisional manager. Tick Tock, Inc. has a

Answer

		functional structure.
		divisional structure.
		geographic structure.
		matrix structure.
		product structure.

Question 29

Kara's department is made up of people with similar skills and work activities. Her organization uses the ____ approach to departmentalization.

Answer

		team-based
		horizontal matrix
		divisional
		vertical functional
		process

Question 30

In __________ production, firms produce goods in batches of one or a few products designed to customer specification.

Answer

		service
		customer-induced
		continuous process
		small-batch
		mass

Question 31

Which of the following happens as organizations grow?

Answer

		Positions and departments are deleted
		Management layers are eliminated to save cost
		Managers have to find ways to tie different departments
		Top management becomes more autocratic
		None of these

Question 32

All of the following are advantages of a divisional structure EXCEPT

Answer

		high concern for customers' needs.
		fast response, flexibility in an unstable environment.
		emphasis on overall product and division goals.
		development of general management skills.
		there is little duplication of services across divisions.

2 points

Question 33

____ is also referred to as work specialization.

Answer

		Division of labor
		Unity of command
		Scalar chain
		Esprit de corps
		Virtual network approach

Question 34

____ is an organization structure that divides the major functions of the organization into separate companies.

Answer

		The diversification approach
		The team approach
		The virtual network approach
		The BCG approach
		The functional approach

2 points

uestion 35

Innovative Creations Corporation is designed along functional lines. New product development is very slow and the process is plagued by many problems. One of the problems is that the people in marketing never communicate with the people in production. This is an example of poor

Answer

		coordination.
		planning.
		motivating.
		leading.
		controlling.

Question 36

Strategy defines ____ to do (it) while organizing defines ____ to do (it).

Answer

		how; what
		how; why
		what; how
		what; why
		when; what

Question 37

An organization strives for internal efficiency with a(n) ____ strategy.

Answer

		integration
		diversification
		differentiation
		defensive
		cost leadership

Question 38

The essence of formulating strategy is choosing how the organization will be identical to its key competitors in the industry.

Answer

True

False

Question 39

Research has shown that strategic thinking and planning positively affect a firm's performance and financial success.

Answer

True

False

Question 40

In order for goals to be effective, they should be challenging but realistic.

Answer

True

False

Question 41

In a complex and competitive business world, traditional planning done by a select few is the only planning that works.

Answer

True

False

Question 42

Strategic plans and goals are those that focus on where the organization wants to be in the future and pertain to the organization as a whole.

Answer

True

False

Question 43

The goals should be easy, for employees to feel motivated, so that they can achieve them easily which in turn increases their motivation level.

Answer

True

False

uestion 44

The task environment sectors are the most relevant to strategic behavior and include the behavior of competitors, customers, suppliers, and the labor supply.

Answer

True

False

Question 45

The ABC Corporation should create a crisis management group that is not cross-functional, but does work together well under pressure.

Answer

True

False

Question 46

If Renae, manager at Leak Free Roofing, wanted to develop a contingency plan for Leak Free, she would need to look at factors such as new equipment, the economy, and the company workers' compensation cases.

Answer

True

False

Question 47

Step 1 in the organizational planning process is to review progress.

Answer

True

False

Question 48

The mission is the basis for the strategic level of goals and plans, which in turn shapes the tactical and operational level.

Answer

True

False

Question 49

SWOT analysis includes a review of the internal threats and opportunities.

Answer

True

False

Question 50

Stretch goals are typically so far beyond the current levels that people have to be innovative to find ways to reach them.

Answer

True-

False