managment Question bank

1.

Global trends affect both the style and the substance of management.

A)

True

B)

False

2.

Good business practice extends to _____________ not just of the organization but of the environment and community at large.

3.

As a leader, you are a __________ in the organization, setting the tone not just for what gets done but how it gets done.

4.

Esprit de Corps across the organization builds culture and efficiency.

A)

True

B)

False

5.

Frederick Taylor formalized the principles of management in his 1911 book.

A)

True

B)

False

6.

Gilbreth photographed the motion of workers to improve productivity in performing a job.

A)

True

B)

False

7.

Fayol, Taylor and the Gilbreths presumed that managers were not overseeing manual labor tasks.

A)

True

B)

False

8.

Over time, the principles of Taylorism tended to dehumanize workers.

A)

True

B)

False

9.

As we moved from a manufacturing society to a service-based one, the kind of analysis to devise efficient motion and tools became more relevant.

A)

True

B)

False

10.

Taylor's work is especially important to a service-based economy.

A)

True

B)

False

11.

Early views of management were heavily oriented toward efficiency, at the expense of attention to the manager-as-leader.

A)

True

B)

False

12.

Tom Peters and Robert Waterman wrote an international bestseller and ushered a business revolution by changing the way managers viewed their relationships with vendors and customers.

A)

True

B)

False

13.

According to Peters and Waterman, productivity through people means treating rank-and-file employees as a source of productivity.

A)

True

B)

False

14.

Tom Peters called for empowering people by involving everyone in decision-making and eliminating bureaucratic rules.

A)

True

B)

False

15.

As the economy moved from manufacturing to services, the need for engaging workers' minds and hearts became more important.

A)

True

B)

False

16.

“The interests of one person should never take precedence over what is best for the company as a whole” is an explanation of which of Fayol's principles of management:

A)

Unity of command

B)

Unity of direction

C)

Subordination of individual interest

D)

Discipline

17.

Centralization refers to decision-making by:

A)

Management

B)

Employee

C)

Management and employee

D)

Team of managers

18.

Hierarchy in an organization is necessary for:

A)

Unity of command

B)

Centralization

C)

Decentralization

D)

Communication

19.

According to Fayol, orderliness refers to:

A)

The environment

B)

Policies and the environment

C)

Materials and environment

D)

Environment, materials and policies

20.

According to Fayol, organizations do best when tenure is:

A)

Low

B)

High

C)

Controlled

D)

Managed

21.

The scientific approach to management is sometimes referred to as:

A)

Principles of management

B)

Productivity management

C)

Taylorism

D)

Time studies approach

22.

Frederick Taylor is most famous for:

A)

Standardization of work

B)

Time studies

C)

Productivity reports

D)

Motion studies

23.

The Gilbreths are most famous for:

A)

Standardization of work

B)

Times studies

C)

Productivity reports

D)

Time and motion studies

24.

Motion studies would not be conducive to which of the following jobs:

A)

Brick laying

B)

Computer programming

C)

Personal tasks

D)

Typing

25.

Tom Peters referred to “master paradox” as:

A)

Developing a level of comfort with complexity and ambiguity

B)

Bias for action

C)

Stick to the knitting

D)

Hands on value driven

26.

Many companies that are not virtual use the principles of a virtual organization as:

A)

A way to structure their ideas

B)

A way to structure the work of distributed teams

C)

A way to develop teams

D)

A way to develop new projects

27.

The most influential of the early principles of management were developed by ______________.

28.

______________, from the Principles of Management developed by Fayol, explains that by specializing in a limited set of activities, workers become more efficient and increase their output.

29.

According to Fayol, managers must have the _____________ to issue commands, and the ____________ to ensure that the work gets done.

30.

According to Fayol, good _____________ is the result of effective leadership; workers must understand the rules and management should use penalties judiciously if workers violate the rules.

31.

An employee should receive orders only from one boss to avoid conflicting instructions is an explanation of Fayol's principle of ______________.

32.

“Workers must be fairly paid for their services” is called the _____________ principle from Fayol.

33.

_____________ believed that whether a company should centralize or decentralize its decision-making depended on the company's situation and the quality of its workers.

34.

The line of authority is the _____________ from top management to lowest ranks.

35.

According to Fayol, _____________ refers to the environment and materials as well as to the policies and rules of an organization.

36.

According to Fayol, bosses must treat employees well, with a combination of ___________ and ____________.

37.

____________ according to Fayol means that harmony and team spirit across the organization builds morale and unity.

38.

_____________ a contemporary of Fayol's, formalized the principles of scientific management in the early 1900s.

39.

Frank Gilbreth was interested in standardization of work to improve _________________.

40.

Fayol, Taylor, and the Gilbreths all addressed the issues of ____________ improvement and ensuring a smooth-running organization.

41.

____________ was the first scholar to write about how to manage knowledge workers.

42.

_______________ wrote the book Passion for Excellence, which placed further emphasis on leadership, innovation, and valuing people.

43.

Tom Peters urged organizational leaders to celebrate and recognize employees for their _______________.

44.

_______________ pioneered a new theory of leadership that addressed the need for leaders to have vision and to communicate that vision.