HOW DO YOU DEVELOP AND IMPLEMENT A PRACTICE AND PATIENT SURVEY?

How do you develop and implement a practice and patient survey?

		This assignment helps you apply your knowledge from this week’s presentation and readings.
	Healthcare Managers will be required to ensure patients have a positive experience at the practice or facility, as well as ensure patients and have access to prompt appropriate levels of care which can be accessed using patient surveys. Additionally, Healthcare Managers should pursue board certification in medical practice management which helps to validate that practice managers have the knowledge and skills to excel in a healthcare facility.

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Practice and Patient Surveys
Answer the questions below.

1. Describe the quality of communication necessary for a successful practice/patient partnership for developing a comprehensive medical care plan and survey?

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2. Explain three (3) main reasons why a practice will pursue a patient survey?

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3. Before you perform a patient satisfaction survey, what must you determine first?

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4. When developing and implementing practice patient surveys, explain the following components.

Practice/Patient Survey Step	Description & Purpose
Quality	Type answer here
Survey Budget	Type answer here
Communication Plan	Type answer here
Improvement Project	Type answer here
Keep it Simple	Type answer here

5. What are six (6) sample questions for a practice/patient survey?

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6. When you develop the practice’s method of assessment, who should you include and why?

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7. List and explain three (3) methods of assessment.

Method of Assessment	Explanation
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8. When developing your own process improvement, what four (4) steps should you follow as a guide? List the step, name, and one (1) example of a question associated with that step:

What Step (1, 2, 3, Or 4)	Name of Step	Question
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Reflection
Reflect on what you have learned this week to help you respond to the question below. You may choose to respond in writing or by recording a video!

9. After reading about patient satisfaction, list and describe six (6) internal strategies to help improve your practice.

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