HCA 375 DQ

Question # 00001528 Posted By: elliemay Updated on: 09/24/2013 01:53 PM Due on: 09/25/2013
Subject Health Care Topic General Health Care Tutorials:
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According to Berwick (1996), “measurement is only a handmaiden to improvement but improvement cannot act without it” (Sollecito & Johnson, p.78).

Do you agree or disagree with this statement? Why or why not? Provide at least three specific reasons to support your position.

Your initial post should be 250-300 words and utilize a minimum of two scholarly sources from the Ashford University Library, cited in APA format.


Quality and Outcomes

According to Sollecito & Johnson it is more meaningful to analyze outcomes data, as opposed to structures and processes, because improving outcomes is the end goal of health care services.

After viewing the“Defining Quality”: Aiming For a Better Health Care Systemvideo, develop a description of quality as it relates to health care; then answer the following questions:

a. How would one go about measuring outcomes based on your definition of quality? Provide at least three specific reasons to support your position.

b. What role does customer satisfaction play in your definition and outcomes measurement?

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Tutorials for this Question
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