general business data bank
1. ____ refers to a desired future state that an organization attempts to realize.
|
a. |
Plan |
|
b. |
Vision statement |
|
c. |
Goal |
|
d. |
Mission statement |
|
e. |
Idea |
2. ____ specify future ends and ____ specify today's means.
|
a. |
Goals, plans |
|
b. |
Plans, goals |
|
c. |
Planning, organizing |
|
d. |
Ideas, behaviors |
|
e. |
Mission, vision |
3. A blueprint specifying the resource allocations schedules, and other actions necessary for attaining goals is referred to as a(n)
|
a. |
goal. |
|
b. |
plan. |
|
c. |
mission. |
|
d. |
vision. |
|
e. |
objective. |
4. ____ is the act of determining the organization's goals and the means for achieving them.
|
a. |
Brainstorming |
|
b. |
Organizing |
|
c. |
Planning |
|
d. |
Developing a mission |
|
e. |
A blueprint |
5. The planning process begins with which of these?
|
a. |
The development of operational goals |
|
b. |
The development of a mission statement |
|
c. |
Communication of goals to the rest of the organization |
|
d. |
A company-wide meeting |
|
e. |
Brainstorming |
6. The ____ is the basis for the strategic level of goals and plans which in turn shapes the ____ and ____ level.
|
a. |
goal, mission, tactical |
|
b. |
objective, operational, mission |
|
c. |
operational goal, mission and tactical |
|
d. |
mission, tactical, operational |
|
e. |
tactical plan, operational, mission |
7. ____ is primarily responsible for strategic goals/plans.
|
a. |
Middle management |
|
b. |
Board of directors |
|
c. |
Consultants |
|
d. |
Top management |
|
e. |
Lower management |
8. ____ is primarily responsible for operational goals/plans.
|
a. |
Middle management |
|
b. |
Board of directors |
|
c. |
Consultants |
|
d. |
Top management |
|
e. |
Lower management |
9. Which of these is(are) primarily concerned with tactical goals/plans?
|
a. |
Middle management |
|
b. |
Board of directors |
|
c. |
Consultants |
|
d. |
Senior management |
|
e. |
Lower management |
10. Sherry is a first-line supervisor at Rooftop Corporation. She is most concerned with which level of goals?
|
a. |
Operational goals |
|
b. |
Tactical plans |
|
c. |
Strategic goals |
|
d. |
Mission statement |
|
e. |
Vision |
11. Which of the following symbolizes the legitimacy of the organization to external audiences?
|
a. |
Operational goals |
|
b. |
Tactical plans |
|
c. |
Strategic goals |
|
d. |
Mission statement |
|
e. |
Tactical goals |
12. Roxanne is a manager at Geronimo Gaming. She recently attended a seminar on goal setting. She wishes to use goals to provide a sense of direction to her staff. She is using goals as
|
a. |
a way to legitimize her department. |
|
b. |
a source of motivation. |
|
c. |
a standard of performance. |
|
d. |
a guide to action. |
|
e. |
impress others. |
13. Which of the following is not a reason why planning positively affects a company’s performance?
|
a. |
Goals and plans provide legitimacy for customers |
|
b. |
Goals and plans set a standard of performance |
|
c. |
Goals and plans guide resource allocation |
|
d. |
Goals and plans are a guide to action |
|
e. |
Goals and plans are a source of motivation and commitment |
14. Which of the following is not a step in the organizational planning process?
|
a. |
Monitor and learn |
|
b. |
Plan operations |
|
c. |
Translate the plan |
|
d. |
Develop the plan |
|
e. |
Plan marketing tactics |
15. Which of the following is NOT a tool for executing a plan?
|
a. |
Management by objectives |
|
b. |
Operations map |
|
c. |
Performance dashboards |
|
d. |
Single use plans |
|
e. |
Decentralized responsibility |
16. A statement that identifies distinguishing characteristics of an organization is known as
|
a. |
a goals statement. |
|
b. |
a values statement. |
|
c. |
an income statement. |
|
d. |
a mission statement. |
|
e. |
a competitive-edge statement. |
17. Which of these are described by mission statements?
|
a. |
Corporate values |
|
b. |
Product quality |
|
c. |
Location of facilities |
|
d. |
All of these |
|
e. |
None of these |
18. The organization's reason for existence is known as
|
a. |
the organization's value. |
|
b. |
the organization's vision. |
|
c. |
the organization's mission. |
|
d. |
the organization's goal. |
|
e. |
the organization's service. |
19. "We respect our employees and value their diversity" is an example of a statement you are most likely to find in the organization's
|
a. |
mission. |
|
b. |
strategic goals. |
|
c. |
tactical goals. |
|
d. |
strategic plans. |
|
e. |
tactical plans. |
20. "We seek to become the premier business school in the west" is an example of a statement you are most likely to find in the organization's
|
a. |
tactical goals. |
|
b. |
operational goals. |
|
c. |
mission. |
|
d. |
tactical plans. |
|
e. |
operational plans. |
21. ____ refers to a broadly stated definition of the organization's basic business scope and operations that distinguishes it from similar types of organizations.
|
a. |
Mission statement |
|
b. |
Goal statement |
|
c. |
Management by objective |
|
d. |
Goal setting |
|
e. |
Corporate competitive-value statement |
22. At the top of the goal hierarchy is the
|
a. |
strategic goals. |
|
b. |
tactical goals. |
|
c. |
operational goals. |
|
d. |
mission. |
|
e. |
employee goals. |
23. ____ are the broad statements of where the organization wants to be in the future.
|
a. |
Operational goals |
|
b. |
Tactical goals |
|
c. |
Strategic goals |
|
d. |
Operational goals |
|
e. |
Tactical plans |
24. The official goals of the organization are best represented by the ____.
|
a. |
strategic goals |
|
b. |
tactical goals |
|
c. |
operational goals |
|
d. |
competitive goals |
|
e. |
none of these |
25. A long-term time frame is most closely associated with
|
a. |
operational plans. |
|
b. |
tactical plans. |
|
c. |
strategic plans. |
|
d. |
mission plans. |
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Solution: general business data bank