general business data bank

39. An object, act, or event that conveys meaning to others is referred to as a

a.	symbol.
b.	slogan.
c.	story.
d.	hero.
e.	culture.

ANS:

40. Symbols, stories, and heroes are important because they

a.	entertain executive level management.
b.	address the concerns of government.
c.	acquaint customers to the organization.
d.	communicate the significant values of an organization.
e.	give employees something to talk about.

ANS:

41. ____ is a narrative based on true event that is repeated frequently and shared by organizational employees.

a.	Symbol
b.	Slogan
c.	Story
d.	Hero
e.	Culture

ANS:

42. A figure who exemplifies the deeds, character, and attributes of a corporate culture is referred to as a

a.	symbol.
b.	story.
c.	slogan.
d.	hero.
e.	culture.

ANS:

43. Heroes are important to an organization due to the fact that they

a.	exemplify key values of the organization.
b.	exemplify a strong corporate culture.
c.	serve as examples to other employees.
d.	all of these.
e.	none of these.

ANS:

44. A ____ represents a phrase or sentence that succinctly expresses a key corporate value.

a.	symbol
b.	story
c.	culture
d.	hero
e.	slogan

ANS:

45. McDonald's "We Love to See You Smile" represents a

a.	ceremony.
b.	symbol.
c.	ritual.
d.	slogan.
e.	political activity.

ANS:

46. "Chiquita. Perfect for Life." was Chiquita's

a.	ceremony.
b.	slogan.
c.	symbol.
d.	ritual.
e.	all of these.

ANS:

47. If a company emphasizes that "no purchase is complete until the customer is satisfied," then it's

a.	utilizing a symbol.
b.	communicating its values to customers.
c.	using a slogan to present their values to customers and employees.
d.	utilizing a hero for the purpose of conveying values.
e.	using customers to harass the employees.

ANS:

48. Culture tends to differ between ____, but appears similar within ____.

a.	organizations, industries
b.	people, organizations
c.	groups, industries
d.	organizations, groups
e.	industries, geographical regions

ANS:

49. All of the following are types of corporate cultures except

a.	adaptability culture.
b.	clan culture.
c.	consistency culture.
d.	involvement culture.
e.	achievement culture.

ANS:

50. The adaptability culture emerges in an environment that requires ____ response and ____ decision making.

a.	fast; high-risk
b.	fast; low-risk
c.	slow; high-risk
d.	slow; low-risk
e.	regulated; low-risk

ANS:

51. Which of the following cultures is suited to organizations that are concerned with servicing specific customers in the external environment but without the intense need for flexibility and rapid change?

a.	Adaptability culture
b.	Clan culture
c.	Achievement culture
d.	Consistency culture
e.	None of these

ANS:

52. The involvement culture has a(n) ____ focus on the involvement and participation of employees to rapidly meet changing needs from the environment.

a.	external
b.	internal
c.	structural
d.	competitive
e.	technological

ANS:

53. The consistency culture has a(n) ____ focus and an orientation for a ____ environment.

a.	external; stable
b.	external; dynamic
c.	internal; stable
d.	internal; dynamic
e.	structural; dynamic

ANS:

54. Which of the following cultures values and rewards a methodical, rational, orderly way of doing things?

a.	Achievement culture
b.	Involvement culture
c.	Accomplishment culture
d.	Consistency culture
e.	Adaptability culture