fundamentals of accounting

Q1. Here is an article on BHP CEOs view on this topic - interesting in the context of the current world environment. Please read and let me know your thoughts. ??http://www.smh.com.au/business/kloppers-urges-companies-look-beyond-profits-20111025-1mi5l.html??How do you see your current workplace doing on this front???

Q2. Capital Management -. It will be especially relevant to people who run their own small business... How do you decide whether to extend credit or not to a customer, how much credit to offer, how can you improve your business value (cash), are you better off rejecting a credit sale? These are all questions you will be able to answer post this week.

I would be particularly interested to hear from those of you who have been in the position of deciding whether a customer is "worthy" or "qualifies" for your product/service and how you dealt with telling customers they "don't meet criteria"