CHAP_01_5DEC - 4th

Question # 00004644 Posted By: smartwriter Updated on: 12/04/2013 05:35 PM Due on: 12/31/2013
Subject Business Topic General Business Tutorials:
Question
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91. (p. 27) The set of skills composed of understanding yourself, managing yourself and dealing
effectively with others is called:
A. Self reliance
B. Social capital
C. Emotional intelligence
D. Career management
E. Social management
92. (p. 27) Which of the following is NOT a component of emotional intelligence?
A. Understanding your own strengths and limitations
B. Dealing with your own emotions
C. Showing empathy
D. All of the above are components of emotional intelligence
E. None of the above are components of emotional intelligence
93. (p. 27) A common complaint about leaders, especially those who are newly-appointed is that
they lack which of the following?
A. Emotional understanding
B. Empathy
C. Feedback
D. Decision making
E. Self control
Chapter 01 - Managing
94. (p. 27) Which of the following is NOT a recommendation for forging a successful career?
A. Be both a specialist and a generalist
B. Be self-reliant
C. Be consistent
D. Actively manage your relationship with your organization
E. All of the above are correct
95. (p. 28) Being self-reliant means:
A. Finding new ways to make your overall performance better
B. Respond when others have innovative ideas
C. Always wait for orders from higher in the organization
D. Always respond when change is evident
E. Respond before orders come from higher in the organization
96. (p. 29) Goodwill stemming from social relationships is called
A. Social empathy
B. Social capital
C. Emotional intelligence
D. Capital improvement
E. Capital empathy
Chapter 01 - Managing
97. (p. 29) Which of the following provides a common path to career success in business today?
A. Taking a pure specialist approach
B. Engineering
C. Being a generalist without having any specialized knowledge
D. A synthesis of various specialized functions into general management
E. None of the above
98. (p. 29) When you view yourself as an employee and expect your employer to tell you what
to do and give you pay and benefits, you are acting as a(n):
A. Active contributor in a productive relationship
B. Agent for social capital
C. Passive employee
D. An example of an emotionally intelligent employee
E. All of the above
99. (p. 31, Figure 1.2) Actively managing your relationship with your organization includes
managerial actions including:
A. Delivering strategic value
B. Building a dynamic organization
C. Mobilizing people
D. Learning and changing
E. All of the above are correct
Chapter 01 - Managing
100. (p. 32) Ultimately, Dick Daniels of Capital One was rewarded in his career because he:
A. Started his own company
B. Declined an offer from Steve Jobs to build a company
C. Become an accountant
D. Took on various jobs in his field, rather than seeking promotions
E. None of the above
Chapter 01 - Managing
Essay Questions
101. (p. 9) "We have moved from an economy of hands to an economy of heads." Do you agree
with this statement? Explain.
Answer will vary
102. (p. 10-11) List and describe several ways organizations collaborate across boundaries.
Answer will vary
103. (p. 11-17) List and explain each of the four keys to managing for competitive advantage.
Answer will vary
104. (p. 19-22) Briefly describe each of the four key management functions.
Answer will vary
Chapter 01 - Managing
105. (p. 25-26) At which level of management will you find conceptual and decision skills most
utilized? Why?
Answer will vary
106. (p. 26-32) What should you do to forge a successful, gratifying career? Briefly explain each
aspect.
Answer will vary
Chapter 01 - Managing
Multiple Choice Questions
Use the following to answer questions 107-109:
Always Beautiful is a newly-formed multinational cosmetics company. The primary aim
of the organization is to provide natural cosmetics for women of all ethnic backgrounds
and nationalities. The company's leaders have hired you to assist them in setting up their
organization.
107. (p. 12-13) Leadership at Always Beautiful wants to maintain a strong competitive advantage
in their industry. When they decide to consistently introduce new goods and services to the
market, which of the fundamental success drivers are they using?
A. Innovation
B. Quality
C. Speed
D. Cost competitiveness
E. Efficiency
108. (p. 19) The company's founder believes that the one thing she will have to focus on as
manager is to be efficient. What advice should you give the founder?
A. That efficiency is the only key to her success as a manager
B. That effectiveness, not efficiency is the only key to success as a manager
C. That the best managers maintain a clear focus on both effectiveness and efficiency
D. That whether efficiency or effectiveness is most important depends on the industry in
which you operate
E. None of the above is accurate
Chapter 01 - Managing
109. (p. 23-24) When hiring frontline managers for their company, which skills will be most
important for those managers to possess?
A. Conceptual and decision skills
B. Interpersonal skills
C. Technical skills
D. All of the above are equally important for frontline managers
E. None of the above is important for frontline managers
Use the following to answer questions 110-112:
Suppose you are interviewing the CEO of a large company. The CEO is telling you about
his/her job as a manager and how he/she spends time. Using the descriptions below, which
function of management is the CEO describing in each of the examples?
110. (p. 20) "Recently, I spent a great deal of time looking at how to define jobs and group jobs
together to most efficiently utilize the employees in those jobs. Other times, my focus is more
towards financial resources."
A. Planning
B. Organizing
C. Leading
D. Controlling
E. Decision making
Chapter 01 - Managing
111. (p. 20-21) "My days are filled with opportunities to ask if we are meeting our goals,
wondering if things are going as we planned and making adjustments where needed."
A. Planning
B. Organizing
C. Leading
D. Controlling
E. Decision making
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112. (p. 20) "My job, for some part of each day is to empower our employees to think of things
in new and different ways, not just to come to work and complete the tasks on a list."
A. Planning
B. Organizing
C. Leading
D. Controlling
E. Decision making
Learning Objective: 3
Use the following to answer questions 113-114:
You are visiting a local company in your university's city to "shadow" a manager for a day.
At the end of the day, there are three events that really caught your attention. First, at an
early meeting with the manager's employees, the manager notified the employees of pending
lay-offs. This news was met with a great deal of anxiety on the part of the employees. One
employee reacted very angrily and became so disruptive that the manager had to call the
company's security department to have her escorted out of the building. Later in the day, the
manager made a call to a supplier to find out if anything "new and interesting" was going on
in the industry. Finally, after work, the manager left to attend an employee's wedding.
Chapter 01 - Managing
113. (p. 25, Table 1.3) When the manager notifies the employees of pending layoffs at a meeting,
which of the roles described by Mintzberg in Table 1.3 is illustrated?
A. Leader
B. Liaison
C. Disseminator
D. Spokesperson
E. Disturbance handler
114. (p. 25, Table 1.3) Which of the roles described by Mintzberg in Table 1.3 is illustrated when
the manager deals with the angry employee?
A. Monitor
B. Disturbance handler
C. Resource allocator
D. Negotiator
E. Disturbance handler
115. (p. 25, Table 1.3) When the manager attends the employee's wedding, which of the roles
described by Mintzberg in Table 1.3 is the manager performing?
A. Liaison
B. Figurehead
C. Spokesperson
D. Entrepreneur
E. Disturbance handler
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