Bus201 exam 1

Question # 00004274 Posted By: neil2103 Updated on: 11/30/2013 07:42 PM Due on: 12/28/2013
Subject Business Topic General Business Tutorials:
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XYZ Corporation has hired a consultant to help them with organizational decision making. The consultant's first meeting is set up to describe to the managers of XYZ Corp. the models of organizational decision processes. Each of the managers seems to prefer one of the models over the others.

The Vice President of Production tells the group that in his area of the company, many managers don't even agree about what their goals are and certainly cannot agree on what action to take. His managers are using which model of decision making?

Select one:

a. bounded rationality

b. incremental model

c. garbage can model

d. coalitional model

e. crisis model

_____________ plans might be referred to as "what-if" plans.

Select one:

a. Single-use

b. Strategic

c. Contingency

d. Standing

e. None of the above.

Decisions encountered and made before, having objectively correct answers, and solvable by using simple rules, policies, or numerical computations are:

Select one:

a. qualitative decisions.

b. programmed decisions.

c. non-economic decisions.

d. policy options.

e. nonprogrammed decisions

When two of your employees consistently disagree with each other to the point of developing anger and bitterness which impacts the work group, it is a case of ________.

Select one:

a. cognitive conflict

b. affective conflict

c. devil's advocate

d. dialectic approach

e. brainstorming

Which of the following is NOT a recommendation for forging a successful career?

Select one:

a. Be both a specialist and a generalist.

b. Be self-reliant.

c. Be consistent.

d. Actively manage your relationship with your organization.

e. All of the above are correct.

A manager may discover that a problem exists by comparing current performance with

Select one:

a. past performance.

b. the performance of other organizations.

c. future expected performance.

d. All of the above. ]

e. None of the above.

Around _______________, the Chinese practiced the four management functions.

Select one:

a. 350 B.C.

b. 450 B.C.

c. 720 B.C.

d. 915 B.C.

e. 1100 B.C.

A noted contributor to the field of human relations was ____________ and he suggested that humans have five levels of need.

Select one:

a. George Perkins Marsh

b. Aldo Leopold

c. Abraham Maslow

d. Barry Commoner

e. Jackson Pollock

A plan designed to achieve a set of goals that are not likely to be repeated in the future is called:

Select one:

a. standing plan

b. single-use plan

c. strategy

d. mission statement

e. None of the above.

Managers of Shadow Blinds are contemplating whether to open the company's first international branch in Europe or Asia. These managers are facing a _______ decision.

Select one:

a. routine

b. programmed

c. well structured

d. nonprogrammed

e. satisficing

All of the following are key components of the "current landscape in business" EXCEPT

Select one:

a. technological change

b. globalization

c. the importance of knowledge and ideas

d. collaboration across organizational boundaries

e. isolationism

The finding that workers performed and reacted differently because they were being observed is known as:

Select one:

a. the bureaucratic effect

b. the Hawthorne effect

c. Theory X/Theory Y

d. the contingency effect

e. the strategic effect

Utilization of computers, compilation of an accounting statement, and writing an advertising copy are all examples of which type of skill?

Select one:

a. Technical

b. Professional

c. Conceptual

d. Interpersonal

e. Quantitative

Implementing a decision must be planned carefully. Adequate planning requires all of the following steps EXCEPT:

Select one:

a. Determining how things will look when the decision is fully operational.

b. Order the steps necessary to achieve a fully operational decision.

c. List the resources and activities needed to implement the decision.

d. Allow employees to take on responsibility once the implementation has begun.

e. All of the above are correct.

The ability to perform a specialized task is referred to as a

Select one:

a. conceptual skill.

b. quantitative skill.

c. professional skill.

d. technical skill.

e. decisional skill.

A "star" on the Boston Consulting Group Matrix represents a company

Select one:

a. with strong market share in a high growth industry.

b. with weak market share in a high growth industry.

c. with strong market share in a low growth industry.

d. with weak market share in a low growth industry.

e. that would be divested as soon as possible.

_______ involves monitoring performance and making necessary changes.

Select one:

a. Budgeting

b. Planning

c. Organizing

d. Leading

e. Controlling

Being self-reliant means:

Select one:

a. Finding new ways to make your overall performance better.

b. Respond when others have innovative ideas.

c. Always wait for orders from higher in the organization.

d. Always respond when change is evident.

e. Respond before orders come from higher in the organization

A condition that occurs when a decision-making group loses sight of its original goal and a new, possibly less important, goal emerges is:

Select one:

a. goal displacement.

b. groupthink

c. conflict.

d. domination

e. group alternatives.

According to the Type: Prologue feature, "Delta Air Lines Goes for Broke," which of the following challenges did NOT impact Delta's ability to compete in their industry:

Select one:

a. the events of September 11, 2001

b. expensive competitors taking market share

c. rising fuel prices

d. prior agreements with the pilots' union

e. impact of Internet ticket purchasing

The process of identifying the specific procedures and processes required at lower levels of the organization is called:

Select one:

a. strategic planning

b. operational planning

c. tactical planning

d. contingency planning

e. synergy

CEO, President, COO, and Vice President are all titles typical of which level of management?

Select one:

a. Strategic

b. Tactical

c. Operational

d. Functional

e. Regional

Emotional disagreement directed toward other people is:

Select one:

a. cooperation.

b. affective conflict.

c. compromise.

d. collusion.

e. disillusionment.

To maximize is to

Select one:

a. realize the largest possible production benefit.

b. involve as many people affected by the decision as possible in its design.

c. realize the best possible outcome.

d. utilize groupthink as individual decisions.

e. generate many alternatives for evaluation.

Which of the following is/are considered to be contribution(s) of systematic management?

Select one:

a. Divided work into specialized tasks

b. Determined the importance of superior and subordinate roles

c. Employee efforts focused on achieving organizational goals

d. Raised managers' awareness about the most pressing concerns of their job

e. Defined the "one best way" to perform job tasks

You and your colleagues are having an enthusiastic debate over how best to manage your business. Colleague 1 says that you should find "the best way" to do every job in the company and teach every employee how to do their job accordingly. Colleague 2 believes that you should consider the employees' feelings and needs in their jobs. Colleague 2 suggests that you should come up with ways to acknowledge employees' needs so that they will be more productive. Colleague 3 disagrees with the others and suggests that you should use proven statistical methods to "crunch the numbers" to get the answers to your management questions. You, on the other hand, tell your colleagues that they all have legitimate theoretical approaches, but that, in fact, there is no "one best way" to manage and that you must consider the situation before making this important decision regarding your theoretical approach to managing your company.

Which of the theoretical approach do you (as described in the scenario above) appear to favor?

Select one:

a. systematic management

b. scientific management

c. administrative management

d. quantitative management

e. contingency perspective

Which of the following is/are considered contribution(s) of bureaucracy?

Select one:

a. Psychological and social processes influence performance

b. Emphasizes person rather than the position

c. Social needs have precedence over economic needs

d. Promotes efficient performance of routine organizational activities

e. All of the above

The Boston Consulting Group Matrix is based on:

Select one:


generating profits for the Boston Consulting Group.


a business' growth rate and relative strength in the market.


a business' financial success and strength of reputation in the market.


long-term corporate planning.


evaluating competitiveness and resource allocation.

In smaller entrepreneurial firms, and even in more adaptive larger firms, managers

Select one:

a. are no longer utilized.

b. rely more heavily on technical skills.

c. serve as "experts" on whom the firm depends.

d. have strategic, tactical, and operational responsibilities.

e. focus on internal operations only.

In order to maximize the creativity and effectiveness of a decision, managers should

Select one:

a. obtain input from people with differing backgrounds.

b. obtain information from people with differing information.

c. obtain information from people with differing perspectives.

d. All of the above.

e. None of the above.

Which of the following concepts has been referred to as "today's Holy Grail?"

Select one:

a. Speed

b. Quality

c. Innovation

d. Finance

e. Management

Tactical Managers are often referred to as:

Select one:

a. center management

b. middle management

c. lower management

d. disposable management

e. upper-middle management

_______________, an organizational behaviorist, recommended greater autonomy and better jobs for workers.

Select one:

a. Chris Argyris

b. Max Weber

c. Chester Barnard

d. Douglas McGregor

e. Frederick Taylor

When a group accepts an alternative that seems to please the members of the group, but the group has not taken the time or effort to explore many options, the group has

Select one:

a. exercised groupthink.

b. stimulated its intellect.

c. satisficed.

d. allowed domination.

e. All of the above.

Implementation of selected goals and plans will be most successful when

Select one:

a. only managers participate in the planning process.

b. limited resources are provided for implementation.

c. the goals and plans are linked to other organizational systems.

d. the employees remain skeptical of the plan.

e. All of the above.

_____________, developed during ____________, emphasizes the application of quantitative analysis to management decisions and problems.

Select one:

a. Scientific management, World War II

b. Quantitative management, World War II

c. Administrative approach, World War I

d. Organizational behavior, the Vietnam War

e. Contingency theory, the 1990's

Which of the following is the first of many classical approaches to management?

Select one:

a. Human relations

b. Scientific management

c. Systematic management

d. Contingency theory

e. Organizational behavior

Developing a competitive advantage depends upon

Select one:

a. strong financial backing of stakeholders.

b. securing exclusive rights to technological applications.

c. acceptance of constant change.

d. identifying core competencies.

e. All of the above

_____________ involves assembling and coordinating organizational resources.

Select one:

a. Controlling

b. Planning

c. Organizing

d. Leading

e. All of the above

The reason that an organization exists is the organization's

Select one:

a. vision.

b. mission.

c. revenue.

d. strategy.

e. policy.

Which of the following principles states that an organization should keep communications within the chain of command?

Select one:

a. centralization

b. scalar chain

c. esprit de corps

d. order

e. decentralization

Which of the following principles states that each employee should be assigned to only one supervisor?

Select one:

a. authority

b. unity of direction

c. unity of command

d. scalar chain

e. unity of vision

As one of the key management functions, leading focuses on a manager's efforts to:

Select one:

a. communicate with employees.

b. motivate the workforce.

c. guide employees' efforts.

d. stimulate high performance.

e. All of the above.

Which of the following approaches to management is/are considered classical approaches?

Select one:

a. Scientific management

b. Contingency theory

c. Systems theory

d. Current and future revolutions

e. None of the above

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The _______ model of decision making occurs when decision makers make small decisions and move in piece-meal fashion toward a bigger solution.

Select one:

a. incremental

b. trial-and-error

c. garbage can

d. coalitional

e. political

When a Customer Service Manger works to diffuse a situation with an irate customer, which of Mintzberg's roles is he/she taking on?

Select one:

a. liaison

b. disuturbance handler

c. negotiator

d. resource allocator

e. leader

The senior management of Alpha Omega Moving Company has contacted you to assist them with their planning process. Their chief complaint is that they (the senior managers) spend too much time on detail-oriented planning matters. When asked about the kinds of plans they work on, they provide you with the following list:
1. How many new employees to hire for the cafeteria this month.
2. Whether or not to expand their company into a new region in the next 10 years.
3. How to increase visibility of their marketing campaign.
4. How to schedule the largest-capacity trucks in the business for next week.

Which of the previous issues are related to strategic planning?

Select one:

a. All four of the examples in Scenario A.

b. Examples 2 and 3 only.

c. Examples1 and 4 only.

d. Example 3 only.

e. Example 2 only.

The process of assessing how well one company's basic functions and skills compare to those of some other company is called:

Select one:

a. benchmarking

b. comparative analysis

c. strategic planning

d. operational planning

e. None of the above.

Resources are a source of competitive advantage when:

Select one:

All of the following are ways that managers can encourage creativity EXCEPT:

Select one:

a. Give creative efforts credit.

b. Stimulate and challenge people intellectually.

c. Keep your employees isolated from customers to avoid conflicting information.

d. Avoid extreme time pressures when possible.

e. Strive to be creative yourself

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