Assignment 2. Individual Assignment: Employing Important Techniques Used in Operations

Question # 00325061 Posted By: TOP NOTCHER Updated on: 06/26/2016 03:42 AM Due on: 06/30/2016
Subject Engineering Topic General Engineering Tutorials:
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Assignment 2. Individual Assignment: Employing Important Techniques Used in Operations Management Answer any one (and ONLY ONE) of the first two exercises Then, answer exercise (3) You are urged to read through both of the first two choices before deciding which one you will answer A 3-5 page (double-spaced) answer per exercise will suffice (i.e. total submission length should be 6-10 pages) ONE Executive Summary (for the entire W5IA) is required THINK CRITICALLY 1. Analyzing a current OM technique Find a scholarly journal article reporting on one or more of the following techniques: business analytics, dashboards, decision support systems, supply chain management What is the problem, opportunity, or challenge addressed in the article?· What is the solution, idea, approach, etc., recommended/implemented in the article?· How does this help operations? Assess whether the problem, opportunity, or challenge is· solved completely or partially? What are the takeaways from the article?· In particular, what are the limitations of the technique?· Be sure to define the terms that you use, starting with the technique that you choose. 2. Applying OM technique(s) to your organization Find in your organization an aspect of the operational process that could benefit from use of one or more of the following techniques: business/predictive analytics, dashboards, decision support systems, supply chain management. What is the problem, opportunity, or challenge to be addressed?· What technique(s) would be appropriate to help mitigate the problem? Why?· What would be the areas which present challenges to the approach (e.g., culture, cost,· technology complexity, etc.) Be sure to define the terms that you use, starting with the technique that you choose. 3. Recommending a Low-Cost Customer Service Employee Daily Assignment Schedule To the extent permitted by local law, each Acme Home Improvements store, including AMC, is open from 7 am - 11 pm every day. Acme Mexico City advance planners in North Carolina have provided the following table, which identifies the minimum number of customer service employees estimated to be needed on the floor of the store each hour of a typical work day: Customer Service Employees Time Period Minimum number needed on the floor 7 am - 8 am 10 8 am - 9 am 12 9 am - 10 am 18 10 am - 11 am 22 11 am - 12 pm 22 12 pm - 1 pm 26 1 pm - 2 pm 26 2 pm - 3 pm 26 3 pm - 4 pm 26 4 pm - 5 pm 28 5 pm - 6 pm 28 6 pm - 7 pm 28 7 pm - 8 pm 24 8 pm - 9 pm 22 9 pm - 10 pm 14 10 pm - 11 pm 12 Full-time customer service employees at AMC work a 9 hour shift (8 hours of work plus a 1 hour meal break) either from 7 am to 4 pm or from 2 pm to 11 pm. Workers on the 7-4 shift are assigned an hour-long lunch break at either 11 am or 12 noon. Workers on the 2-11 shift are assigned an hour-long dinner break at either 5 pm or 6 pm. Full time employees are paid for their 8 hours of work per shift. Part-time customer service employees work four consecutive hours per day and their shifts can start any hour between 7 am and 7 pm. By corporate policy, which is consistent with Mexican labor law, the company limits the hours worked by part-time customer service employees to 50% of the day's total scheduled hours. Part-time customer service employees earn $500 per day, and full-time customer service employees earn $1100 per day in salary and benefits (here, $ = Moneda Nacional, ie, the Mexican peso). Acme operations analysts working in North Carolina, working with the AMC advance planners, have used integer linear programming, an important tool employed by operations managers, to propose in accordance with the foregoing factors, an employee assignment schedule for a typical day. Their proposed schedule is provided for you in D2L--see "Proposed Acme Mexico City Employee Assignment Schedule (for W5IA)". Exercise 3: Taskings Each student recommends to the AMC store manager, who is unfamiliar with integer linear programming, a customer service employee daily assignment schedule for Acme Mexico City that includes the following: 1. An employee assignment schedule for a typical day that minimizes personnel costs using the operations analysts' schedule modified as by the qualitative factors, if any, that you determine are relevant 2. A discussion of underlying assumptions and of associated qualitative factors 3. A further discussion of how non-typical days might affect the schedule 4. Optionally, a sensitivity analysis on what might affect the daily personnel costs

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